Legacy Consulting & Research Group

Posted by Kierstead on April 18th, 2021

Four monetary research study companies ... Years of collective management ... and countless customers worldwide ... Now integrated under one roofing ... Tradition Research study Group.

City Parkville, MD Profession Level Please choose from the left-hand column Function Please pick a filter from the left-hand column Industry Publishing and Printing.

Unfortunately this internet browser is not supported. Please utilize a recent variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB stays functional and focused on serving our company neighborhood. Read more. Publishers, Consumer Evaluations are not utilized in the estimation of BBB Rating grievances closed in last 3 years complaints closed in last 12 months, Consumer Reviews are not used in the estimation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Company, BBB File Opened:10/ 20/2020Email Addresses, Email this Company, Primary1 Consumer Complaints10/26/2020I am a life time member. I have actually not been able to receive a single e-mail from any publication that I have belonged to for months now.

First they told me they will look into it. Then I was told the system was sending it to an incorrect email address. This happened a number of times after I was informed my e-mail address had actually been upgraded. Then they informed me they will do an escalated case to trace my email issue, I waited a week, no updates. Then I was informed my original e-mail service - protonmail. com is not suitable. Then I altered my e-mail to a yahoo email address they said would provide me no concerns. I wait, still absolutely nothing. Then they inform me it was because I had not whitelisted the services in my account, which I then did.

I called again and they told me that the services which I was asking about were not part of my subscription, however when I insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, usual runaround. Upon logging into the site, I can see which services sent out updates at what time, however then client service tells me on their end, it reveals absolutely nothing was Click for info sent and they do not know when they go out by means of email. When I requested for a manager or various contact information, they said they do not have any.

I paid near to 5 figures for these lifetime memberships total, and I am not even receiving them to date. This is too time consuming, discouraging, and dreadful customer support. I belong to other investment advisories and they have the capability and resources to rapidly solve any issues. Absolutely nothing even close to absolute incompetence I have actually experienced here. I would rate your service as a NEGATIVE 10 out of 10.Check out MorePreferred Outcome, Other (requires explanation) I would like someone from the corporate to personally call me with a resolution of these problems and an apology and some kind of payment for ALL THIS HASSLE As far as your customer care dept, you should fire all of them and reorganize the dept.