Legacy Research Group Llc: Employee Profiles - Zoominfo.com

Posted by Kierstead on April 18th, 2021

4 financial research companies ... Years of cumulative management ... and millions of subscribers worldwide ... Now integrated under one roof ... Legacy Research Group.

City Parkville, MD Career Level Please select from the left-hand column Function Please choose a filter from the left-hand column Industry Publishing and Printing.

Sadly this internet browser Discover more is not supported. Please utilize a current version of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains operational and concentrated on serving our business neighborhood. Check out more. Publishers, Customer Evaluations are not used in the computation of BBB Rating complaints closed in last 3 years complaints closed in last 12 months, Consumer Reviews are not used in the computation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Organization, Primary1 Consumer Complaints10/26/2020I am a life time member. I have not been able to get a single e-mail from any publication that I have actually belonged to for months now.

First they informed me they will look into it. Then I was informed the system was sending it to a wrong email address. This happened several times after I was informed my email address had actually been upgraded. Then they informed me they will do an escalated case to trace my e-mail problem, I waited a week, no updates. Then I was told my original email service - protonmail. com is not compatible. Then I altered my e-mail to a yahoo email address they said would give me no issues. I wait, still absolutely nothing. Then they tell me it was since I had actually not whitelisted the services in my account, which I then did.

I called once again and they informed me that the services which I was asking about were not part of my membership, but when I firmly insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, usual runaround. Upon logging into the site, I can see which services sent out updates at what time, but then client service tells me on their end, it reveals absolutely nothing was sent out and they don't understand when they go out by means of e-mail. When I asked for a manager or various contact information, they stated they do not have any.

I paid near 5 figures for these life time subscriptions total, and I am not even receiving them to date. This is too time consuming, aggravating, and dreadful customer care. I am part of other financial investment advisories and they have the ability and resources to quickly fix any concerns. Absolutely nothing even near absolute incompetence I have experienced here. I would rate your service as a NEGATIVE 10 out of 10.Learn moreDesired Result, Other (needs explanation) I would like somebody from the business to personally call me with a resolution of these issues and an apology and some kind of settlement for ALL THIS INCONVENIENCE As far as your customer support dept, you must fire all of them and restructure the dept.