Legacy Research Group - Overview, Competitors, And ...

Posted by Ruland on April 28th, 2021

Four monetary research study companies ... Years of cumulative management ... and millions of customers worldwide ... Now combined under one roofing system ... Legacy Research Group.

City Parkville, MD Career Level Please choose from the left-hand column Function Please choose a filter from the left-hand column Market Publishing and Printing.

Unfortunately this internet browser is not supported. Please use a current variation of Chrome, Firefox, Safari or Edge to see BBB.org. BBB remains operational and concentrated on serving our company community. Read more. Publishers, Consumer Reviews are not used in the computation of BBB Rating grievances closed in last 3 years grievances closed in last 12 months, Customer Reviews are not used in the estimation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Company, BBB File Opened:10/ 20/2020Email Addresses, Email this Business, Primary1 Customer Complaints10/26/2020I am a lifetime member. I have actually not had the ability to get a single e-mail from any publication that I have actually been a member of for months now.

First they informed me they will look into it. Then I was informed the system was sending it to a wrong e-mail address. This occurred numerous times after I was told my e-mail address had been upgraded. Then they told me they will do an escalated case to trace my email concern, I waited a week, no updates. Then I was informed my original email service - protonmail. com is not suitable. Then Click for more I changed my e-mail to a yahoo email address they said would give me no problems. I wait, still nothing. Then they tell me it was because I had actually not whitelisted the services in my account, which I then did.

I called once again and they told me that the services which I was inquiring about were not part of my subscription, but when I insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, usual runaround. Upon logging into the website, I can see which services sent out updates at what time, but then customer care informs me on their end, it reveals nothing was sent and they do not understand when they head out via email. When I requested a supervisor or various contact info, they stated they do not have any.

I paid close to 5 figures for these life time subscriptions total, and I am not even getting them to date. This is too time consuming, aggravating, and dreadful customer care. I become part of other investment advisories and they have the capability and resources to rapidly solve any problems. Absolutely nothing even close to absolute incompetence I have actually experienced here. I would rank your service as a NEGATIVE 10 out of 10.Read MoreDesired Result, Other (needs description) I would like someone from the corporate to personally call me with a resolution of these issues and an apology and some form of compensation for ALL THIS INCONVENIENCE As far as your consumer service dept, you must fire all of them and reorganize the dept.