Working At Legacy Research Group - Glassdoor

Posted by Gigi on April 28th, 2021

Four monetary research study companies ... Decades of collective management ... and countless subscribers worldwide ... Now combined under one roofing ... Legacy Research study Group.

City Parkville, MD Profession Level Please choose from the left-hand column Function Please select a filter from the left-hand column Industry Publishing and Printing.

Regrettably this internet browser is not supported. Please use a recent variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains operational and focused on serving our company community. Learn more. Publishers, Client Evaluations are not used in the computation of BBB Ranking problems closed in last 3 years grievances closed in last 12 months, Customer Evaluations are not used in the estimation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Business, BBB File Opened:10/ 20/2020Email Addresses, Email this Company, Primary1 Client Complaints10/26/2020I am a life time member. I have actually not had the ability to get a single e-mail from any publication that I have actually belonged to for months now.

Initially they told me they will check out it. Then I was informed the system was sending it to a wrong email address. This took place numerous times after I was informed my e-mail address had been upgraded. Then they informed me they will do an intensified case to trace my e-mail issue, I waited a week, no updates. Then I was informed my original e-mail service - protonmail. com is not suitable. Then I changed my email to a yahoo email address they said would provide me no concerns. I wait, still absolutely nothing. Then they inform me it was since I had actually matthew sharpe not whitelisted the services in my account, which I then did.

I called again and they told me that the services which I was asking about were not part of my subscription, however when I firmly insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, same old runaround. Upon logging into the site, I can see which services sent out updates at what time, but then customer support tells me on their end, it reveals absolutely nothing was sent and they do not know when they head out via email. When I asked for a supervisor or various contact info, they said they don't have any.

I paid close to 5 figures for these lifetime subscriptions total, and I am not even getting them to date. This is too time consuming, frustrating, and terrible customer support. I am part of other financial investment advisories and they have the capability and resources to rapidly fix any concerns. Absolutely nothing even close to outright incompetence I have actually experienced here. I would rate your service as a NEGATIVE 10 out of 10.Find out morePreferred Result, Other (needs description) I would like somebody from the business to personally call me with a resolution of these problems and an apology and some type of compensation for ALL THIS HASSLE As far as your customer care dept, you need to fire all of them and restructure the dept.