Legacy Research Group - Overview, Competitors, And ...

Posted by Kinnaird on April 29th, 2021

4 financial research study companies ... Decades of cumulative leadership ... and countless customers worldwide ... Now integrated under one roof ... Tradition Research Group.

City Parkville, MD Career Level Please choose from the left-hand column Function Please choose a filter from the left-hand column Market Publishing and Printing.

Unfortunately this browser is not supported. Please use a current variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains functional and concentrated on serving our company neighborhood. Find out more. Publishers, Consumer Evaluations are not utilized in the calculation of BBB Rating complaints closed in last 3 years complaints closed in last 12 months, Consumer Evaluations are not used in the computation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Business, Primary1 Client Complaints10/26/2020I am a lifetime member. I have actually not been able to receive a single e-mail from any publication that I have actually been a member of for months now.

Initially they told me they will look into it. Then I was informed the system was sending it to a wrong e-mail address. This took place a number of times after I was told my e-mail address had been upgraded. Then they informed me they will do an escalated case to trace my e-mail issue, I waited a week, no updates. Then I was told my initial email service - protonmail. com is not compatible. Then I altered my e-mail to a yahoo e-mail address they said would offer me no concerns. I wait, still nothing. Then they inform me it was due to the fact that I had not whitelisted the services in my account, which I then did.

I called again and they informed me that the services which I was asking about were not part of my subscription, but when I firmly insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, exact same old runaround. Upon logging into the website, I can see which services sent out updates at what time, however then customer service tells me on their end, it shows nothing was sent and they do not understand when they go out by means of e-mail. When I requested for a supervisor or various contact details, they said they don't have any.

I paid close to 5 figures for these life time memberships total, and I am not even getting them to date. This is too time consuming, aggravating, and terrible customer care. I am part of other financial investment advisories and they have the ability and resources to rapidly solve any problems. Absolutely nothing even close to absolute incompetence I have actually experienced here. I would rate your service as a NEGATIVE 10 out of 10.Learn morePreferred Outcome, Other (needs explanation) I would like somebody from the business to personally call me with a resolution of these problems and an apology and some kind of compensation for ALL THIS HASSLE As far as your customer support dept, you matthew sharpe should fire all of them and restructure the dept.