Legacy Research Group, Llc - Better Business Bureau® Profile

Posted by Mariko on April 29th, 2021

Four financial research companies ... Decades of cumulative leadership ... and countless subscribers worldwide ... Now combined under one roofing system ... Legacy Research Group.

City Parkville, MD Career Level Please select from the left-hand column Function Please choose a filter from the left-hand column Market Publishing and Printing.

Unfortunately this web browser is not supported. Please use a current variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains operational and concentrated on serving our service neighborhood. Check out more. Publishers, Customer Reviews are not utilized in the calculation of BBB Score grievances closed in last 3 years grievances closed in last 12 months, Client Reviews are not used in the calculation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Business, Primary1 Customer Complaints10/26/2020I am a lifetime member. I have actually not been able to receive a single email from any publication that I have actually been a member of for months now.

First they told me they will look into it. Then I was told the system was sending it to a wrong email address. This occurred a number of times after I was told my email address had been updated. Then they informed me they will do an escalated case to trace my e-mail problem, I waited a week, no updates. Then I was informed my initial e-mail service - protonmail. com is not compatible. Then I changed my email to a yahoo email address they said would offer me no issues. I wait, still absolutely nothing. Then they inform me it was because I had not whitelisted the services in my account, which I then did.

I called once again and they told me that the services which I was inquiring about were not part of my subscription, however when I firmly insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, same old runaround. Upon logging into the site, I can see which services sent out updates at what time, however then client service tells me on their end, it shows absolutely nothing was sent out and they don't know when they go out by means of e-mail. When I requested for a manager or various contact info, they stated Discover more they don't have any.

I paid near to 5 figures for these lifetime subscriptions overall, and I am not even getting them to date. This is too time consuming, frustrating, and horrible customer support. I belong to other financial investment advisories and they have the ability and resources to rapidly resolve any problems. Nothing even near outright incompetence I have experienced here. I would rank your service as a NEGATIVE 10 out of 10.Learn morePreferred Result, Other (requires explanation) I would like someone from the corporate to personally call me with a resolution of these issues and an apology and some kind of settlement for ALL THIS HASSLE As far as your client service dept, you must fire all of them and restructure the dept.