Get yourself a Better Shopping Experience when you are a Better Customer - 5 Online Shopping TipsPosted by Dodson Marcher on May 23rd, 2021 Want an improved shopping experience online? Turn into a better customer! The speed, accuracy, and security of ecommerce websites are improving with each passing year, but they're not necessarily perfect, and they're never going to be. What you may not realize is that many of the most common online shopping complaints aren't the retailer's fault at all. Yes, sometimes the blame is yours. It is possible to avoid these problems by following these five online shopping tips which will make your shopping experience better and ensure that you get the best customer service each time you click that "add to cart" button. PS: Although these pointers are intended for online shoppers, lots of the same rules connect with good old-fashioned brick-and-mortar stores as well. Keep them in mind next time you leave to the mall! Tip 1: CONSIDER, "Is the Customer Always Right?" We have been hearing it for over a century and seeing it in countless advertisements: "The customer is always right." If you have ever owned a business or worked in retail, then you've likely heard this line more than a few times in your experience. Many of us have even dropped that one several times ourselves when we have been frustrated over a misunderstanding or perhaps a bad purchase. It's the mantra of disgruntled customers everywhere; the best slogan designed to crush any disagreement also to get you what you would like, on your terms. But is Additional hints ? May be the customer always right? Deep down everybody knows the answer is absolutely not. Any transaction is really a two-way street, and the client is just as capable of being mistaken or wrong because the person on the far side of the counter (or the individual at another end of the website). While it holds true that every customer ought to be treated with respect, sometimes what you need simply isn't possible. ? It is more effective to continue to keep an open mind than to be right. What does this want to do with improving your shopping experience? When you are right into a transaction with the mindset that you will be always right regardless of what, you're completely shutting yourself off to another 1 / 2 of the conversation. Remember, a good retailer wants your business and is going to look for a solution to your problem whether you demand to be right or not. Taking a combative stance the moment something goes wrong with your purchase or order increases the chance you'll miss out on a perfectly good solution or compromise. Instead of coming to a good agreement, you're left with nothing -- and it’s likely that the individual you talked to is now in the same way irritated as you. But what if it turns out that you actually are right and the business enterprise you're working with reaches fault? It is possible to still help fix the problem faster and easier by keeping an open mind and practicing common courtesy. John Depane, a human resources and business consultant, describes this mindset simply, "Always be nice, until it's time not to be. Instead of viewing the issue as a fight you must win, treat it as challenging to be solved with a standard goal: your satisfaction. A willingness to pay attention can take you quite a distance." ? A confrontational attitude can make it harder to get what you want. Actually, not listening only helps it be more difficult for the retailer to get you what you want. Cathy Ward, owner of ecommerce wedding accessories company, explains, "We'd be out of business if we didn't strive to make our customers happy, but sometimes when a customer refuses to listen it might be hard to figure out what he or she really needs." She adds, "Making everyone happy is easier when people take responsibility for their own behavior and actions, on both sides of the equation."Like it? Share it! More by this author |