Get a Better Shopping Experience by Being a Better Customer - 5 Online Shopping TipsPosted by Dodson Marcher on May 23rd, 2021 Want an improved shopping experience online? Turn into get more info ! The speed, accuracy, and security of ecommerce websites are improving with each passing year, but they're not necessarily perfect, and they're never going to be. What you might not realize is that many of the most common online shopping complaints aren't the retailer's fault at all. Yes, sometimes the blame is yours. It is possible to avoid these problems by following these five online shopping tips which will make your shopping experience better and ensure that you get the best customer service every time you click that "increase cart" button. PS: Although these pointers are designed for online shoppers, a lot of the same rules apply to good old-fashioned brick-and-mortar stores aswell. Keep them in mind next time you head out to the mall! Tip 1: Ask Yourself, "May be the Customer Always Right?" We've been hearing it for over a hundred years and seeing it in countless advertisements: "The customer is always right." If you have ever owned a small business or worked in retail, then you've likely heard this line lots of times in your experience. A lot of us have even dropped that one a few times ourselves when we have been frustrated over a misunderstanding or a bad purchase. It's the mantra of disgruntled customers everyw here ; the best slogan made to crush any disagreement also to get you what you need, on your terms. But is it true? Is the customer always right? Deep down we all know the answer is not. Any transaction is really a two-way street, and the client is just as with the capacity of being mistaken or wrong as the person on the other side of the counter (or the individual at the other end of the web site). While it is true that every customer should be treated with respect, sometimes what you need simply isn't possible. ? It is more effective to always keep an open mind than to be right. What does this want to do with improving your shopping experience? When Additional info go right into a transaction with the mindset that you are always right no matter what, you're completely shutting yourself off to another half of the conversation. Remember, an excellent retailer wants your organization and is going to look for a solution to your trouble whether you demand to be right or not. Going for a combative stance as soon as something goes wrong with your purchase or order increases the chance you'll lose out on a perfectly good solution or compromise. Instead of coming to a good agreement, you're left with nothing -- and it’s likely that the individual you talked to is currently in the same way irritated as you. But what if as it happens that you truly are right and the business enterprise you're working with is at fault? It is possible to still help fix the issue faster and easier by keeping an open mind and practicing common courtesy. John Depane, a human resources and business consultant, describes this mindset simply, "Continually be nice, until it's time never to be. Instead of viewing the problem as a fight you need to win, treat it as a challenge to be solved with a common goal: your satisfaction. A willingness to listen can take you a long way." ? A confrontational attitude makes it harder to get what you would like. Actually, not listening only makes it more challenging for the retailer to truly get you what you want. Cathy Ward, owner of ecommerce wedding accessories company, explains, "We'd be out of business if we didn't make an effort to make our customers happy, but sometimes whenever a customer refuses to listen it could be hard to determine what she or he really needs." She adds, "Making everyone happy is easier when people take responsibility because of their own behavior and actions, on both sides of the equation."Like it? Share it! More by this author |