From Around the Web: 20 Awesome Photos of sagaming

Posted by Groman on May 26th, 2021

What about those more personal experiences like dinner with your partner? Get the wrong advice and consequently pick the wrong type of restaurant for a birthday or anniversary and you'll have just wasted your money. No romantic end to the evening for you.

Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The bottom line is that online casinos are losing thousands of customers every day.

Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, "Our survey of 2,500 online gamblers from over 100 online casinos shows that players want a more personal service. And one the key criteria of that personalized service is trust. Players want honesty and integrity. Sure this will cost the casinos more to manage but the upside will out weigh those costs. The survey figures show that players stay with a casino 5 times longer when customer service meets their expectation. So given this information what we now need to understand is how we can help casinos deliver this and fun experience too.".

So why does trust matter so much. We talking about hardened gamblers who just want to win money right? No. Hingston tell us, "The bulk of players are new to gambling. And there is huge community of people who are put off by the complexity of the games, the language that we use is confusing and they feel out of their depth. If online casinos want to win advocates for life they need to be 'your friend'. Behave like the friend at school who taught you the rules of baseball or English cricket without laughing at you. Then you can both enjoy the game more."

Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 had been playing less than 12 months. Only 24% were loyal to one casino. Over 62% played at four or more casinos.

Interestingly of those players who had been gambling for more than 12 months, there was still a huge amount of players playing at four casinos or more, 48%. Alarmingly for online casinos 78% of these cited poor customer service as a reason for their fickleness. Only 4% of players had found site which they were entirely loyal too. But here is the killer fact. Every one of those 100 people said that the reason they stuck with their casino was because of 'superb customer service'. Makes you think doesn't it. Why isn't my casino like that?

Not one of those 100 gamblers played at a 'Top 20' casino. The small casinos are acting smarter, reacting quicker and playing the boutique sagaming game to try and compete in this sector. And its starting to have an effect.

So let's get back to the trust issue. Another figure that came out of the survey. 82% of people asked said they would try a new online casino if recommended by a friend. 68% of people said that they would try a new online casino if it was 'highly recommended' by other players.

So in summary, customer service and trust is what players want. The question is will the big casinos listen?

Everybody has their own views on what they consider to be good online casinos. A casino that is right for one person may not be perfect for someone else. People have differing reasons as to why they want to play in online casinos. Some people like to play the traditional casino games that they would find in a land based casino such as poker, blackjack, roulette or slots. For these people, an online casino that provides all these games will be the one they would like to join and enjoy from the comfort of their own home. When you embark into the world of online gambling you should understand that all online casinos will be competing for your business, but they will have differing bonuses, games and other appealing factors to offer.

A lot of people prefer online casinos that offer the opportunity to try out the games for free. This is quite an attractive feature as land based casinos do not offer this chance. When would you ever be able to walk into a land based casino in the early hours of the morning to try out some of the games for free so you can get some practice in before actually spending any real cash? This is never going to happen as they simply cannot meet the expense of doing this. Their money is spent on having to pay for staff wages, building maintenance costs and taxes for running a land based business. Online casinos do not have all these expenses therefore they can afford to splash out and offer their customers some rewards such as offering them free games to play for whatever time period they wish to.

Some people are attracted to casinos on the web because they know they have a chance to win some fantastic prizes. If this appeals to you then you should check out the prizes the casinos are offering and how difficult they are to win. You may want to go for a casino where the prizes are smaller but you have a higher chance of winning them, rather than choosing one where the prizes are higher but there is less probability of you winning them.

There are online casinos that require you to download their software in order for you to be able to play the casino games where as on others you don't need to do this. If you prefer not to have the trouble of downloading software then a better option for you might be to choose a non download casino. Other people may not mind installing a bit of software on computers and so this wouldn't affect their choice.

In your hunt towards finding a good internet casino it is advisable to have a look at some online casino review sites and learn as much as you can about the gambling sites. The more knowledge you have about online gambling and online casinos, the better position you will be in when it comes to deciding upon one.

In conclusion, it is extremely important that you find out as much as possible about gambling online and online casinos before leaping in and signing up to one.