Addressing Customer Satisfaction With Freight Management Software

Posted by Softlink Global on May 28th, 2021

It’s essential to be able to ship products quickly, have an open line of communication with clients, and track different aspects of the supply chain. Being able to bring efficiency can help a logistics company stand out from the competition. Companies have constantly tried to meet the evolving expectations across all physical and digital touch points, to drive engagement, satisfaction, and loyalty.

Logi-Sys from Softlink Global has been providing enriching experiences for the Freight Forwarders, NVOCCs, Transporters, Carriers, and Customs Brokers for decades. Let's understand how logisticians and freight forwarders can implement Logi-Sys and enhance the experience for their customers.

The clarity in communication and convenience of updates

Today’s customers demand both cost-effectiveness and visibility when it comes to receiving their shipments. So, getting the shipment experience right is important for building a loyal customer base and forging long-term relations. Timely and clear communication reduces customer anxiety and in turn, fosters trust with your company.

Customers seek the reassurance of the estimated delivery of their shipments, especially high-value cargo. You can provide the same by enabling them self-login to a customer portal by Logi-Sys. All of the customers' shipment status is accessible through the portal and a mobile app as well.

Mobile app for those on-the-goes

Even with remote working in place, there are still field officers at ports and CFS ensuring operations are running smoothly for freight forwarders. These on-field officers require something light and yet powerful to exchange information with the functions at the back office or currently, remotely working.

Logi-Sys offers useful features of freight software via a mobile app to keep things flowing smoothly for field officers. The mobile app also comes in handy for the stakeholders to know the status of things with just a glance.

Mobile App training part of the Implementation

Keeping in mind the wide usability of web and mobile applications, Logi-Sys, freight management software has been designed to be user-friendly. While some software vendors may not provide separate training for a mobile app, Softlink Global understands how important a tool the app can be, therefore includes the training as part of the implementation plan.

Your stakeholders and customers can use the app to:

1. Request quotes
2. Receive quotes
3. Track shipments in real-time
4. View daily status report
5. View their invoices
6. Send messages and notifications

Servicing customers with quality

Quality customer service is the thread that binds a customer to the business. In Freight Forwarding, the customers could be shippers, carriers, transporters, customs brokers to name a few. You need to be on top of every shipment's status and its related stakeholders at all times.

Shippers are likely to choose a Freight Forwarder that fulfills requests quicker. Take for example knowing the status of a shipment. If you were to use traditional freight software, you were required to key in the AWB number to know the status. But modern freight forwarder solutions eliminate this with a dedicated screen to display the status of all of your shipments.

Furthermore, Freight Forwarding Software Logi-Sys automates sending progressive updates to the customer on milestone completion or known delays.

Logi-Sys, a cloud-based, Comprehensive, Modular Enterprise Level Application, is helping the logistics and freight forwarding companies to solve end-to-end challenges of their supply chain globally. Opt for Logi-Sys to kick up your customer experience a notch.

Click here to schedule a Logi-Sys Demo