IT Support: Where Do Micro Small Businesses Get Theirs?

Posted by Nick Niesen on October 28th, 2010

Before you even print up your business card or pick your company name, you need to know where you fit into the whole competitive marketplace of IT support. You don?t want to make a lot of expensive mistakes so you don?t take up a lot of money and time to fix later on.

Where do Micro Small Businesses Get Their IT Support?

Micro small businesses have 1-10 PC, anywhere from 100,000 to a million dollars US annual revenue. Where do they get their IT support, number one answer: internal gurus.

Also, on that list are independent hotlines, 1-800 numbers, 900 numbers, from different hardware vendors, software vendors, ISPs as well as independent vendors.

That?s where you will see services that charge anywhere from $1.99 to 2.99, 3.99 a minute whatever it is there. They go to a lot of different websites and forums. Both vendor website forums, as well as independent website forums looking for help.

Micro Small Businesses Use Volunteers for IT Support

The huge thing about micro small businesses is that they depend on volunteers. These businesses have a PC-savvy friend or family member, who does their IT support for free. They may be annoyed that the brother-in-law that happens to know about computers can't get there until a week from Saturday, but heck, its free. He works for beer, pizza and donuts.

How Do You Compete With Free?

Well, It?s hard. But you can use micro small businesses as stepping stones. Micro small businesses get their IT support from the system builders, too. White boxes system assemblers basically put the system together out of brand name parts and assemblies.

Sometimes they?ll get support from retail store clerks 6-$10 an hour store clerks who work in consumer electronic stores, supply stores as well as telesales reps for basically the mail order equalivant of those companies.

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