Using a customer portal for client engagement

Posted by GeorgeVelvet on December 2nd, 2015

Collaborating with anyone takes some doing. As humans, we are naturally suspicious of things and people around us - even when we are surrounded by our colleagues at work. As a client, we are always fearful that our vendor wouldn’t be able to finish a project on time. All these issues can, however, be easily settled through collaboration. A collaboration tool allows collaboration online and as a result, we don't need to make those visits and calls if they are not really required. Some of the IT service companies have their customer portal through which they collaborate with their clients and customers and this is of great benefit too.

For any project, information sharing is one of the best ways to collaborate. However, information sharing is easier said than done. Human errors can easily ensure that the most relevant information is not shared with the right audience and at the right time. Can you imagine how bad it would look on you if your project details got shared with a competitor? An online collaboration tool takes care of this matter. This tool works on cloud and it has the security in place to ensure that no information is shared by anyone outside the scope of a particular project - this could include some of your employees and customers.

A collaboration tool helps uploading of documents, sharing of files, updates, blogs and comments and so on - basically everything you need to collaborate. The information can be accessed only when someone has typed in the right credentials. With this tool in place, you can ensure that everyone concerned with a particular project knows about the latest status of the project. As a result, if a special something needs to be done to ensure that the project finishes on time, it can be done when everyone knows about the latest status. The tool also ensures that the entire team works together to achieve a single goal.

A customer portal is another collaboration tool that aims to inform your clients and customers. It can be customized as per your requirement and it can go a long way in ensuring that your clients and customers have all the information required. The information can be accessed online and as a result, your client also feels some form of ownership and this takes the project forward.

A full-service customer portal can also help customers to raise queries if they have any and someone from your team can address the query. Your clients may also want to use the portal to give feedback on the project and because the feedback is real-time, the work can be done accordingly. Most importantly, the portal allows your clients to be involved through and through and this is a rather big benefit for your project team.

A collaboration tool has become essential for any project to be handled professionally. If you want to manage your clients using a customer portal, you can try out several trial versions. This way you can make an informed purchase decision.

Keep your clients informed using a customer portal and everyone (including your project team) involved using a collaboration tool.


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GeorgeVelvet

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GeorgeVelvet
Joined: February 17th, 2013
Articles Posted: 914

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