This is one of the issues we have been discussing at the Business Change Forum, in order to define problems with conventional methods and discover breakthroughs in enterprise management.
We need to employ a new management consulting model that requires change by both the enterprise employing consultants and the management consultants and consulting firms. The enterprise must have the capability to manage its own development and manage the achievement of benefits. The consultants must get away from employing rote methodologies, and return to professionalism to work in partnership with the enterprise.
The new consulting model involves the following elements on the part of the enterprise:
oStructure the enterprise to define and manage precisely what the enterprise must do to be successful
oStructure enterprise capital to manage all capital utilized to produce enterprise success
oInstall a professional capability to manage enterprise investments and development programs
The new consulting model involves the following on the part of consultants:
oHelp the enterprise understand and plan the value to be created by change and improvement to provide the return on the investment
oWork with the enterprise in partnership to create precisely-defined value
oProvide proven professionals with analytical capabilities and specialty experience
oLeverage the enterprise teams to produce enterprise products and improvements. Do not do anything that the enterprise can do itself
oWork with the enterprise through to utilization of improvements for benefit and return on investment
oDo not implement information systems, implement the improved process that incorporates the system
oDo not provide consultant deliverables for review. All documents are accepted enterprise knowledge and records. There is one consultant deliverable, shared enterprise success
Management consultants need the new model to eliminate the old problems and risk in gaining benefit from business change and management improvement. Only when we have a way for the enterprise and their consultants to work together in partnership for measured success, will we have a way for consultants to return to the professionalism of old.
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