Shoessee Adds a Live Chat Feature for Direct Discussion with Customer Service

Posted by David Brian on June 27th, 2021

Shoessee adds a live chat feature. It helps to serve their customers better than before and enhance its shopping experience to the next level.

 

Shoessee, an online store that offers womens flat sandals and other footwear adds a live chat feature. The purpose of this feature is to help people who need to find a specific product. The head of the development department explained, “Most customers get confused once they open the online catalog. They need time to ensure that they need to buy the product. In this case, they often ask customer service to help them. The idea of adding a live chat feature is to accommodate customers who want to buy a footwear product but need to discuss with the customer service first.” 

 

An online store may lose a lot of customers or buyers only because they don’t use a live chat feature. Confused customers will end up with nothing and choose to leave the store and find another store. Communication is important in developing an online store. One way to develop good communication between customers and the store is by using a live chat. The head of the development department stated, “The feature will always be available once visitors visit the online store. Visitors who want to start a live chat only have to fill the form.” 

 

Customers can ask anything about footwear in this store, including the models, categories, colors, shipping service, and many more. Customers can even ask about the special deals that the store offers to them if there are any. They can also use this feature if there is something wrong with the transaction process. It expects that the purchasing process is more comfortable, fast, and efficient. The head of the development department added, “The live chat is using a human operator and not a robot. Our store wants to create a strong bonding by using a real-time discussion. Imagine that a customer directly meets a seller and asks some questions. At least, it helps customers to find what they are looking for right away.”

 

Shoessee comes with hundreds of footwear. It seems impossible to search for the best product one by one. That’s why the development department keeps working on adding a valuable feature to the official store. Nowadays, finding comfortable slippers is easy and fast. Even if customers don’t find the exact product, they know who they have to chat to get the answer to. The more comfortable the customers, the more loyal the customers to the store. It will be good if the store supports the feature with high-quality products.  

 

About Shoessee:

Shoessee is an online footwear store for women. This store has hundreds of footwear products at an affordable price. The team tries to keep customers comfortable by giving valuable features. 

For more information, please visit https://www.shoessee.com/.

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David Brian

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David Brian
Joined: September 25th, 2019
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