One Stop Solutions for Call Center Predictive Dialer | Voip Minutes

Posted by Avyukta Intellicall on January 29th, 2016

Avyukta Intellicall provide complete call center dialer services past 9 years to continue. A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.

A predictive dialer dials a list of telephone numbers and connects answered dials to people making calls, often referred to as agents. Predictive dialers use statistical algorithms to minimize the time that agents spend waiting between conversations, while minimizing the occurrence of someone answering when no agent is available.

The benefit that accrues from this is that the call center agents can spend their maximum time speaking to customers rather than trying to connect calls to the next number on the list. What this means is that more calls can be made by the agents in the same amount of time resulting in a overall boost in the call center productivity

Predictive dialers may be standalone hardware devices, or they may be integrated in software with call center or contact center platforms. When integrated, the dialer often also performs less aggressive dialing modes, such as power, progressive, or preview dialing.

Avyukta Intellicall Provide services are predictive dialer, predictive dialer software, call center dialer, hosted call center dialer, voip minutes, dialer vendor at affordable prices.

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Avyukta Intellicall
Joined: January 22nd, 2016
Articles Posted: 35

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