Hosted Call Center Dialer and VOIP Minutes

Posted by Avyukta Intellicall on February 3rd, 2016

When you hire out your customer service department to a call center, you want your business partner to handle a high call volume with practiced efficiency. There is no doubt that the BPO Company you have onboard should have the latest equipment and software to tackle your business calls and process them without any flaws. Primarily speaking, there are two different kinds of software used at call centers. One is the IVR, or the Interactive Voice Response software. Here, the callers are allowed to choose from a list of options. This cuts down on the call time because the callers can immediately go to the section they want information from. There is no need to speak to live agents, unless the caller insists on it.

The superior predictive dialer determines and uses many operating characteristics that it learns during the calling campaign and adjusts automatically to the behavior of an ongoing campaign. Examples of such statistics include call connection rates (both current and average for recent past days by hour of the day), average agent connection time, geographic location dialed, etc. It uses these statistics continually to make sophisticated predictions so as to minimize agent idle time while controlling occurrences of nuisance calls, which are answered calls without the immediate benefit of available agents.

Avyukta Intellicall provide are user friendly hosted call center dialer software for call center. Our hosted Astrix/IP PBX service is best in the industry and we have also captured strong base in technical support, network assistance and call center development. Our services are compatible with all your needs and we strongly focus on delivering customer oriented and product oriented solutions.

We are leading most cost effective VOIP Minutes provider in Philippines.  Get point to point communication solutions for your business. We are still updating our world rates adding weekly.

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Avyukta Intellicall

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Avyukta Intellicall
Joined: January 22nd, 2016
Articles Posted: 35

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