How to work Predictive Dialer Software and Features

Posted by avyukta on February 12th, 2016

Great place to find best predictive dialer software at best prices. Predictive dialer software is computer based automated call dialer software.  It is control inbound, outbound calling. This software controls all calls and transfers to free agents. It dials the many calls per hour.

Features

  • Predictive Dialing, Agent Ready Dialing, Preview or Power Dialing
  • VoIP or PRI driven Predictive Dialing
  • Soft Dialer (VoIP) or Regular Dialer (PSTN Terminations)
  • Ability to Monitor Lead performance and change leads on the Fly
  • Real time Call blocking of the DNC List
  • Enforcement of Time of the Day regulation
  • Enforcement of Quota Based Dialing
  • Live Report
  • Dialer Console to adjust the speed and know channel utilization
  • Monitor Agent and Line performance
  • Connection within milliseconds, Assured to hear the 1st 'Hello'
  • Ability to Listen
  • Recording
  • Ability to have the client information at the time of connection
  • Setup multiple simultaneous Campaigns, each campaign can be Predictive or Agent Ready

Predictive Dialer systems differ from auto dialers as these systems allow live agents to interact with live clients, providing agents with crucial client information on their computer screens and continuously updating all web page or CRM-based application information related to that specific client.

So if you have required then –

Visit us:  www.dialerphilippines.com | email us: info@dialerphilippines.com

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