4 Most Expensive Computer Support Misconceptions

Posted by QualityIP1 on March 3rd, 2016

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There’s no shortage of terrible experiences with IT consulting in Columbus, Ohio. Whether it’s because of unethical business practices or just sheer incompetence, thousands of dollars were spent on services that did more harm than good. A lot of these bad experiences stem from being unaware of what your IT service provider really does to keep your IT infrastructure running. In this article, we’ll help you understand what competent IT professionals do to help you spot inadequate IT support.

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Here are the 4 most expensive computer support misconceptions:

1. If it ain’t broke, don’t fix it

You’ve probably heard of this line several times at the boardroom, but this does not apply to computers. If a computer is running properly, it doesn’t mean that it would never have problems, and doing nothing to prevent problems would get you more problems in the future. If your IT guy only shows up when you have problems, then you ought to hire another IT service provider that you never see, because they are so good that you don’t encounter problems.

2. I have a close friend/relative who’s really good at computers. They can help me fix whatever is wrong with mine.

First, the misconception that they would help you out on a whim is already a misconception, if not wishful thinking. If they are any good, they would probably have a job and they could help you out at their convenience. Pardon me for being callous, but friends and relatives who have work obligations outside of your business could never provide the same dedicated support and expertise that real, competent IT service providers. Any extended downtime because you need to wait for your buddy to fix your computers would be money down the drain.

3. Get the free tools

While we understand that any business would try and trim down expenses, scrimping out on important software in favor of freeware isn’t going to cut it. Freeware is good, but it’s not the only option. The makers of freeware need to at least break even on their expenses in creating the software, and that usually comes in the form of upgrades – which you would eventually need if you decide to keep the ‘freeware’. You’ll end up having to purchase upgrade after upgrade, and in a full scale deployment, paid software would have been much, much cheaper. Your best option is to have your IT needs assessed by a competent IT managed service in Cleveland to see if you’re better off with custom software, paid software, or freeware.

4. All technicians are the same. It’s all about who offers the lowest price

Many clients mistake every computer expert as an expert on all things about computers. While some IT professionals would, out of discretion, decline certain projects that are out of expertise, some would accept them and just trust on their ability to learn on-the-fly. This is unethical and you would likely end up paying incompetent IT guys more than you would have paid for the competent ones. Learn about what you need. If you’re not sure – ask. Check for recommendations and track record. Some specialized IT services cost more than the others. It’s not about which IT service gives you the lowest quotes, but which service gives you the best value for your money.

Get the IT managed services in Cleveland that you can trust. Quality IP provides small to medium-sized businesses with comprehensive IT services that include IT consultancy and day-to-day IT support services. Contact us at (330) 931-4141 or send us an email at {email} to get in touch with an IT solutions expert.