Not Willing To Admit a Mistake

Posted by BuzzyBlog on July 14th, 2021

Isnt it refreshing to hear someone say, Do you know, youre right. We really messed this up. If you get this as an opening line when making a complaint, you immediately know youre in business. However, sometimes getting a business to admit it has made a mistake is like pulling teeth. If youre in the wrong, get your staff to own up and say, Yes, we were wrong, it can take away the emotion which sometimes blocks successful resolution of complaints.Business Transcription Services

Not Keeping You Up To Date

In any effective complaint handling process, everything can be done according to the book, but it can all be thrown away if the client is not kept up to date. A complaint, followed by days of silence, allows doubt and anger to bubble up again. It may be that the person handling the complaint had a bad time when taking the initial query; hes not motivated to pick up the phone and engage in another torrent of abuse! However, not speaking to the client can only make matters worse, and so guaranteeing that the next call will be even more interesting! Get strong characters to front your complaints, people who are not intimidated and are happy to solve problems.