Complete Call Center Predictive Dialer Solutions

Posted by Avyukta Intellicall on March 30th, 2016

Predictive Dialers are used in call centers to increase productivity and decrease agent average idle time. Predictive dialing is a system of outbound calling that dials without the agent being on the line. The system dials a phone number, listens and when a live "hello" is detected, automatically transfers the call quickly to an available agent. The predictive dialer places numerous calls simultaneously, checking each number for a live "hello". If the call is busy, no answer, not working, etc., the dialer either discards or reschedules the call and then dials another number.

A predictive dialer is a computerized dialing system and management of outbound calls that is used to call centers or customer service centers.

The predictive dialer numbers the calls even before the agents are available based on the number of operators and the average time of calls. The call number is transmitted to an agent when earned by the recipient. The predictive dialing saves side agents ring time of calls taken down or not.

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