Number Masking – How it can benefit your business?

Posted by Erric Ravi on August 25th, 2021

With an increasing need to satisfy customers for an effective growth of a business, there have been a lot of changes in technological innovations and ways to communicate with them. Businesses collect the required information to personalize marketing strategies. But, with an increase in the use of the internet and online transactions, the customers\' privacy has become a debatable issue. Data security and privacy of customers is the most serious concern in today\'s world. Due to these fraudulent activities, customers often feel it unsafe to share their business contact numbers.

To increase customer engagement without harming their personal details, companies have started using a cloud telephony method which is called number masking.  It helps businesses connect with their targeted customers without exchanging employees or customer phone numbers, thus protecting their privacy.

What is Number Masking?

Number masking is a top solution that is adopted by lots of businesses in today\'s time. It helps in securing the privacy of customers by hiding their phone numbers. The communication between the employee and customer happens without dialling the phone number. With call masking solutions, you can connect customers with the agents, driver, delivery person or employees through a virtual number that forwards calls to the required destination and helps make smooth conversation.

Various sectors like real estate, E-commerce, delivery companies etc. mask the phone numbers to maintain the privacy of both customers as well as of their employees.

How Does it Work?

Cloud telepathy helps to provide the best solution by converting the voice into data and transmitting them via the internet. Call masking is a straightforward procedure and is done through the following steps:

• To connect with the receiver, the caller clicks on the click-to-call tab on the app.

• After clicking on the tab, the call is initiated from the callers\' server.

• And then, the call gets connected with the receiver using a virtual number. Now, the caller and the receiver can contact each other without fear of losing their personal details.

Why is Number Masking Essential for Business?

Using call masking solutions helps to build an impressive brand image and high loyalty in engagement. In recent times, with innovation projected mass online interactions, businesses are probed to ask for customer details, especially phone numbers, to ensure smooth communication. Hence customers who share their personal information except their details are to be kept safe and secure. Number masking is a one-stop solution for issues related to safety. Businesses can now provide customers with a great experience along with providing the best security to their data. This helps businesses build up a positive image in the market and even helps to increase sales.

How Does it Benefit?

Number masking benefits businesses in numerous ways, which are listed below:

Safeguard Privacy

It is the topmost advantage of using the number masking technique. In addition, using a virtual number helps create a secure environment for your customer to have a seamless conversation.

Superior Customer Experience

Customers can communicate with businesses without any tension, knowing that their numbers are safe. In addition, it helps to offer a superior customer experience, which enhances the growth of the business.

Oversee Communication

Initiating a call with just a click helps to save the time and efforts of the users.

Optimize Interactions

Number masking helps you to set a professional outlook for your business. It helps in enhancing the outlook of business and increasing the leads.

The number of non-ethical activities has increased, with an advancement of technology. Number masking ensures that the personal contact of your customers and employees does not fall into the wrong hands. If you want to mask phone number, then you must contact mTalkz. It helps businesses to mask phone numbers without any hassle. It offers complete communication solutions for the bank, retail, startup, education, healthcare and many different sectors. You should check the mTalkz website today for complete privacy solutions and ensure customer satisfaction!