The World of Chatbots: Customer Service, Business Automation & Scalability
Posted by Diksha Sharma on October 29th, 2021
Chatbots are gaining a considerable market share in today’s time. They are the newest e-commerce trend that helps the customers to connect with the business in real time. These are tiny programs that help automate the conversation between the customers and the companies based on a set of pre-defined conditions.
Advantages of using a chatbot in business:
Chatbots and Customer Service
Chatbot and customer service goes hands in hand because of the following reasons:
Advances in AI
AI chatbot can predict what a customer wants or needs based on their past purchases and machine learning capabilities. They function by undertaking a proactive approach.
Messaging Apps are Popular
Different social media platforms are integrating chat applications on their platform. This offers businesses the opportunity to interact with their customers and ensure their satisfaction.
Less Development Cost
There is no huge upfront cost required for launching a chatbot for a business. It is like a one time investment. You need to perform conversation mapping work from your end.
Growing Conversation API’s
API allows machines to have conversations with humans using Natural Processing Language. It helps to ensure a friendly and logical conversation and settlement of queries.
Chatbot Business Benefit Beyond Customer Satisfaction
A business decision of using chatbots goes beyond satisfying customers. It includes:
Channels of Chatbots
A chatbot can be deployed on any channel ranging from WhatsApp to Messenger & even Instagram. Here we are talking of just 3 but you may add any to your suite.
These are some of the most popular chatbots as they are capable of performing different functions, including:
Adding a chatbot helps in enhancing a personalized experience. Using website chatbots will also mean that you have less access to full automation than social media chatbots.
Facebook chatbot through messenger helps to provide automated messages for delivering information. It also acts as a central hub for lots of social media marketing. It can currently:
Twitter’s chatbots for conversation are ideal as it provides real-time data, customer insights and powerful private messaging platform. It suits those businesses which specifically look for:
Twitter chatbots can automatically perform actions like tweeting, retweeting, liking, following, unfollowing and direct messaging other accounts for business growth. Other than this, there are various other channels as well that can be deployed.
Chatbots are considered an emerging technology that helps businesses to grow and function smoothly. Various virtual service providers are offering chatbot services. yellow.ai is one of them that is known to provide the best chatbots that help businesses work effectively. Its services are trusted by more than 700 companies globally. The best part is that yellow.ai offers its services in different languages, thus helping businesses overcome language barriers and allow companies to maintain interaction with different people of different regions. For more details, you can visit the yellow.ai website!
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About the AuthorDiksha Sharma
Joined: February 25th, 2019
Articles Posted: 38
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