Digital Workplace Market Set to Witness an Uptick during 2020 to 2027

Posted by Mrudula Anil Karmarkar on January 25th, 2022

The global digital workplace marketsize is expected to reach USD 54.2 billion by 2027, expanding at a CAGR of 11.3% from 2020 to 2027, according to a new report by Grand View Research, Inc. The availability of new software and tools, demand for remote working, and focus on improved employee experience are driving the adoption of the digital workplace. Advancements in workplace technologies and Software as a Service (SaaS) have led to the implementation of cloud systems, thus, driving the overall market. The shift in the generational workforce has led to the adoption of digitalization in the workplace. The utilization of various gadgets such as smartphones, laptops, and tablets has provided ease to the mid-aged generation.

Digital workplace aligns the employees, technologies, and businesses in such a way that they improve operational efficiency and meets various goals set by organizations across verticals such as IT and telecommunication, consumer goods, retail, manufacturing, and pharmaceuticals. The smooth integration of digital workplace tools within the workspace is often easily achieved at organizations having higher digital literacy. With the growing importance of customer satisfaction and their experience at priority, companies also need to focus on employee experience as they act as the key driver in exhibiting the organizational capabilities. Furthermore, the adoption of digital workplace solutions and services enables not only retaining employees but also contributes in attracting a talented workforce. Moreover, on-going technological advancement, such as the use of AI and machine learning to optimize the business performance, and its collaboration with the workforce, would drive the market over the forecast period.

Companies such as DXC Technology Company, IBM, HCL Technologies Limited, Atos SE, NTT Data Corporation, Citrix Systems, Inc.; Tata Consultancy Services Limited, Wipro Limited, among others, are the key players operating in the market. DXC Technology Company is one of the prominent providers that has robust capabilities and a wide global presence to deliver workplace solutions. Atos’ acquisition of Syntel represents a significant boost in its abilities to deliver digital workplace transformation services in all the regions. Atos can leverage Syntel’s suite of proprietary solutions that use cloud, social media, analytics, mobile, and IoT to deliver digital transformation.

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Digital workplace helps employees work efficiently without compromising the ongoing operations. The digital workplace ecosystem includes laptops and computers, smartphones, mobile devices, and collaboration applications, virtual assistant technology, and immersive workspaces. There are numerous software, solutions, and tools available, which make the workplace easy, convenient, and flexible to work for the employees. Digital workplace helps in providing an employee-friendly environment with an excellent work-life balance. It brings value-added disruptiveness in the organization, which cannot be catered through the traditional models of workplace services.

Digital Workplace Market Report Highlights

  • The small and medium enterprises segment is expected to grow at the highest rate of 11.8% over the forecast period. Increasing BYOD trends, remote working culture in small, medium, and large enterprises in emerging economies are expected to drive the market over the forecast period
  • IT and Telecommunication segment held the largest share of more than 34.0% of the overall market in 2020
  • North America held the largest market size valued at USD 7.3 billion in 2020, whereas the Asia Pacific region is poised to witness the highest CAGR of 12.5% over the forecast period
  • Key players including DXC Technology Company; IBM; HCL Technologies Limited; Atos SE; NTT Data Corporation; Citrix Systems, Inc.; Tata Consultancy Services Limited; Wipro Limited accounted for a majority share of the overall market in 2020.

The emerging technologies are swiftly unified in the market; hence, the time-to-user becomes critical for companies. For IT and telecommunication organizations, these speedy integrations of technologies cannot be addressed through standard or traditional delivery models. IT and telecommunication companies manage a wider customer base and fulfill varying customer needs. Handling intricate and confidential data within the IT and Telecom industry makes it vital for the organizations to implement digital workplace and augment customer fulfillment, thereby enabling them to uphold their competitive position.

In addition, other companies such as IBM and DXC Technology Company have also increased their efforts in strengthening their market position. In 2017, IBM launched a new solution- IBM Cloud Application Performance Management, which has features such as resource inspecting of IBM API Connect atmospheres and transaction tracking. It also has additional features for thorough diagnostics of Red Hat JBoss runtimes. Some of the prominent players in the digital workplace market include:

  • DXC Technology Company
  • IBM
  • HCL Technologies Limited
  • Atos SE
  • NTT Data Corporation
  • Citrix Systems, Inc.
  • Tata Consultancy Services Limited
  • Wipro Limited

Grand View Research has segmented the global digital workplace market on the basis of component, organization, end use:

Digital Workplace Component Outlook (Revenue, USD Million, 2016 - 2027)

  • Solutions
  • Services

Digital Workplace Organization Outlook (Revenue, USD Million, 2016 - 2027)

  • Small and Medium Enterprises
  • Large Enterprises

Digital Workplace End-use Outlook (Revenue, USD Million, 2016 - 2027)

  • BFSI
  • IT & Telecommunication
  • Retail & Consumer Goods
  • Healthcare & Pharmaceuticals
  • Manufacturing
  • Others

About Grand View Research

Grand View Research, Inc. is a U.S. based market research and consulting company, registered in the State of California and headquartered in San Francisco. The company provides syndicated research reports, customized research reports, and consulting services. To help clients make informed business decisions, we offer market intelligence studies ensuring relevant and fact-based research across a range of industries, from technology to chemicals, materials and healthcare.

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Mrudula Anil Karmarkar

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Mrudula Anil Karmarkar
Joined: July 2nd, 2020
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