A Guide on How to Choose the Best Online Cab Service

Posted by Madhu Raghunayakula on June 20th, 2016

One needs to travel around the city or outside on several occasions and sometimes more than a few times in a month. The reasons may vary and can include sudden work, a well-planned vacation or just a good travel experience. In some cases, you may need to pick up your family or friends from the airport or may even have to go somewhere in a hurry. People always prefer a one-stop solution for such needs and are increasingly turning to online cab services due to the convenience factor. These service providers offer intercity or intra-city cab services for reasonable charges. You can go out on a long or a short trip or simply use them for your day-to-day travel needs within the city.

You should be assured that your commuting needs are completely fulfilled when you hire an online cab service. For starters, you should get good value for your money. Secondly, you should be able to enjoy a hassle free journey. That’s why you ought to be concerned about these pointers while hiring an online cab service:

Nature of the fleet and presence: The Company should have a variety of cars for different uses. For example, SUVs, MUVs, city cars, etc. are needed for different types of travels across diverse terrains. However, it is not necessary for a cab company to have all types of cars. For example, a taxi company focusing on outstation travel to cities may not have smaller cars with less boot space. Similarly, an intra-city cab operator may not have all terrain SUVs.

One aspect that matters: they should have a presence across all major cities in the country or state so you do not face any trouble in a new city and can rely on them for all travel needs.

Trained and considerate drivers: They should provide you with well-trained and skilled drivers. These individuals have to be well acquainted with the places and geography of the region or city. They must know and follow traffic rules and regulations. Their identity checks and verification should have been done properly. Their soft skills such as customer handling, being courteous with passengers and dealing with emergencies matter a lot and they must be well trained in such matters. In case, you are wondering where to get such details, most companies nowadays provide such information on their website or app. If not, read up the online reviews or ask your family, friends, colleagues or acquaintances for their experiences.

Customer safety and punctuality: The cars that a company provides should be safe and equipped with all modern facilities such as GPS, air conditioning and basic first aid supplies. They must provide you with a 24x7 helpline number so you can contact them anytime in case of any problem. They should be punctual with arrival and departure timings. This will not only indicate a respect for the customer’s time but will also help them, as passengers are likely to refer it to friends and family, among others.

Transparent and easy billing: There should be no hidden charges or extra prices for services. The company should follow international norms and standards. You should be able to compare them with the best international cab service providers. The billing process should be easy. They should allow mobile wallet payments and offer online payment facilities, if possible.

About the Company:

Founded by 2 NRI's lived in US for 15 years, moved back to India and started ZYPPYS with the whole intention of making Outstation travel easy. These 2 MBA grads are very passionate about outstation taxi business. The founders wanted to make ZYPPYS as customers’ first choice when travelling outstation without hassle of driving by themselves. Within a span of nearly 6 months they are into 11 major cities.