Benefits of Cloud Telephony for Remote and Mobile Workers

Posted by office 24by7 on February 14th, 2023

Cloud telephony solutions are a significant technology for businesses in today's ever-changing technological world, providing various benefits that can help enhance communication systems, improve efficiency, and offer better customer service. Essentially, cloud telephony is a communication technology that permits businesses to control their phone systems through the cloud, where the telephony infrastructure, such as PBX, IVR, and call center features, is maintained and hosted by a third-party provider, instead of the company's own server room.

Cloud telephony offers several benefits for remote and mobile workers, including:

1. Flexibility: 

Cloud telephony service offers remote and mobile workers the flexibility to access their business phone system from any location with an internet connection. This means that workers can work from home or on the go while staying connected with their colleagues and customers. They can use their laptop, desktop, tablet, or smartphone to make and receive calls, send and receive text messages, and access other phone system features.

The flexibility provided by cloud telephony solutions allows workers to be more productive and efficient as they are not tied to a physical location. They can work from anywhere and still be able to answer customer calls, provide support, and collaborate with their colleagues in real-time. This is particularly useful for businesses that have employees working in different locations or those with a remote workforce.

Cloud telephony allows workers to manage their phone system settings and preferences remotely. For example, they can easily set up call forwarding rules or update their voicemail greeting from any location. This level of flexibility and control over the phone system helps remote and mobile workers to be more responsive and effective in managing their communications.

2. Cost savings: 

Cloud telephony services can offer cost savings to businesses in several ways. Firstly, cloud telephony does not require any on-premise hardware or complex installations, unlike traditional phone systems. This eliminates the need for expensive hardware, which can significantly reduce upfront costs. Additionally, as there are no complex installations required, there are no costs associated with wiring and other physical infrastructure.

Cloud telephony typically has lower ongoing maintenance costs as compared to traditional phone systems. Traditional phone systems require regular maintenance and upgrades, which can be expensive, time-consuming, and disruptive. On the other hand, cloud telephony service providers usually handle all maintenance and upgrades, which is included in their service offerings. This frees up businesses from the hassle of managing phone system maintenance and helps them save money in the long run.

Cloud telephony services are usually offered on a subscription basis, with flexible pricing options. This allows businesses to pay only for the features they need and use, without having to invest in expensive equipment or long-term contracts. This makes it easy for businesses to scale their phone system requirements up or down based on their needs, which can help them save money by avoiding over-provisioning

3.Scalability: 

Cloud telephony service is highly scalable, which means that businesses can easily add or remove phone lines as needed to accommodate their growing or fluctuating call volumes. This is particularly beneficial for businesses that are experiencing rapid growth or seasonal fluctuations, as they can easily scale up or down their phone system requirements as needed. With cloud telephony, businesses can easily add new phone lines or remove them, without having to worry about infrastructure limitations or the costs associated with adding new physical phone lines. Cloud telephony service providers offer a range of scalable pricing options and plans, which allows businesses to select the most appropriate plan based on their requirements.

For growing businesses, the ability to quickly add new phone lines can be critical to maintaining high levels of customer satisfaction. As call volumes increase, businesses can easily add new phone lines to ensure that calls are promptly answered, reducing wait times and improving the overall customer experience. Similarly, for businesses with fluctuating call volumes, cloud telephony allows them to easily scale down their phone system requirements during periods of low call volume. This helps businesses to avoid unnecessary costs and ensures that they are only paying for the phone system features that they actually need.

4.Mobility: 

Cloud telephony service offers mobility benefits that allow workers to use their mobile phones as extensions of their business phone system. This means that workers can use their personal mobile phones to make and receive business calls, without having to give out their personal phone numbers to clients or colleagues. This mobility benefit is particularly useful for remote and mobile workers, who are often on the go and need to stay connected with their colleagues and customers. With cloud telephony, workers can use a mobile app that is linked to their business phone system. This allows them to make and receive calls using their business phone number, even when they are outside of the office.

By using their mobile phones as extensions of their business phone system, workers can be more responsive to customer inquiries and can quickly address any issues that arise. This can improve overall customer satisfaction and help to build stronger relationships with clients. The use of mobile phones as extensions of the business phone system can help to reduce communication costs. Instead of incurring high costs associated with making international or long-distance calls, workers can use their mobile phones to make calls using their business phone number. This can help to reduce communication costs and improve overall communication efficiency.

5.Advanced features: 

Cloud telephony service provides a range of advanced features that can be especially beneficial for remote and mobile workers. These features include:

• Call forwarding: With call forwarding, workers can route their incoming calls to any device, including their mobile phone. This means that they can receive calls from anywhere, without having to be at their desk or in the office. This can help workers to stay connected with their colleagues and customers, regardless of their location.

• Voicemail: Voicemail is an essential feature of any phone system, and cloud telephony provides advanced voicemail features that can be accessed from anywhere. This means that workers can receive voicemail messages on their mobile phones, even if they are not in the office. They can also access voicemail messages from their email, making it easy to manage their voicemail from anywhere.

• Automated attendant: Automated attendant is a feature that can help businesses manage their calls more effectively. With automated attendant, callers can be directed to the appropriate department or person, without the need for a human operator. This can help to improve customer service and reduce the workload of remote and mobile workers.

• Call recording: Cloud telephony also provides call recording features that can be especially useful for remote and mobile workers. With call recording, workers can record important calls, such as those with clients or colleagues, and refer to them later. This can help to improve communication and ensure that important details are not missed.

• Conference calling: Conference calling is another important feature of cloud telephony that can be especially useful for remote and mobile workers. With conference calling, workers can connect with multiple colleagues or clients on a single call, regardless of their location. This can help to improve collaboration and make it easier to manage projects remotely.

Wrapping it up

If you are searching for a cloud telephony provider, then Office24by7 is an excellent choice. Contact us at +91 7097171717 or drop an email at sales@office24by7.com for more information