How Epos Integration Help Boost Efficiency At Your Hospitality Business

Posted by Epos Direct UK on April 3rd, 2023

In recent years, the hospitality industry has moved from being wary of digitization to embracing technology. Restaurants now have tools that help them manage all front and back aspects of the home: reservations, staffing, inventory, loyalty programs, takeout and delivery, and more.

While this allows them to do more for less, it also creates a situation where they have four or five stand-alone technology solutions that work independently. However, when two apps share data, you can connect the dots and get a much bigger picture.  

Now, let's take a look at 10 POS integrations that will help you improve the efficiency of your restaurant:

1. Loyalty app 

Loyalty app linked to your electronic point of sale, you can attract more recurring consumers. With the help of loyalty programs, your customers can earn incentive points or get a certain percentage every time they purchase your establishment. These apps appeal to the younger generation, who love to download and use apps and encourage regular customers to choose your restaurant.

The powerful loyalty app programming can also provide time-limited and automated messages for discounts, as well as ways to integrate them into the app. 

2. Discovery app 

Yelp, Zagat, Eat App and TripAdvisor are just a few apps that can help hungry diners find their next meal. These apps are often used by young diners to find the best restaurants nearby or while travelling. Make sure your location ranks well on restaurant mobile apps to attract customers. Promote these apps directly and invite your customers to share reviews and photos.

3. Order online 

Your customers can order pick up or delivery from their phone or tablet using online ordering apps integrated with epos software for takeaway installed on your epos system. Buying food and items can be made easier using online ordering apps, which can be set up through a point-of-sale system or as a stand-alone ordering kiosk.

4. Table management and reservation platform

If you want to improve customer service, integrating reservation and table management is essential for restaurants, especially for busy venues with long waiting lists and many tables. Customers can use booking apps to make, change, and cancel reservations without your staff. Ordering time, the right time to sit down, and kitchen workloads can all be improved with automated table monitoring and management. Plus, it improves employees' ability to deliver superior customer service.

5. HR and Staffing Apps

Staffing and human resources apps now allow potential employees to sign up, join, and maintain virtual timesheets. Human resources are no longer a world of mountains of paperwork, tax forms and benefits tracking can be done in these powerful apps. Even if not all HR components are fully integrated with your POS, application reports can still be loaded (and vice versa). The most recent apps will integrate both payroll and timekeeping processes.

6. Planning Tool

Not surprisingly, employment in the hospitality industry is sporadic. There is nothing more tedious than scheduling an employee week after week only to discover that a waiter is about to request time off or is about to work overtime. Regardless of your experience with schedules, mistakes always happen. With connectors that record time off requests, track overtime, and make it easier for employees to change shifts, you can eliminate scheduling errors and increase efficiency. By eliminating scheduling conflicts, your restaurant can maintain enough staff without any hassle, leaving you more time to focus on delivering outstanding customer service.

7. Protection against loss of income

Free drinks, unnecessary rewards, and unused inventory may seem like small losses at first, but over time these poorly managed errors can add up and cost your business a lot of money. Unfortunately, employee error or theft is the cause of most losses. Fortunately, this can be avoided with an integrated tracking system with epos software.

Robust reporting procedures are eliminated by using secure point-of-sale accounting software like QuickBooks, which reports revenue, loss, and profit expenses in real-time. Instead, these cloud-based features monitor real-time inventory adjustments and record balances and transactions. Implementing a point-of-sale system with built-in loss prevention and security measures helps maintain accurate inventory management, boost employee morale, and keep your business profitable.

8. Direct Marketing

Epos system for hospitality and loyalty apps can simply be combined with geo-fenced marketing materials like today's promotions. Customers inside or outside the geofence can receive personalized messages through the loyalty app itself, based on their preferences. For example, if a consumer is at another property near your restaurant and hears about the promotion, they are more likely to stop by for a snack and a cup of coffee that afternoon.  

9. Remote Management Tools

Any restaurant owner can improve the look and feel of their establishment by abandoning bulky outdated devices and switching to an Android tablet or iPad to take orders and process payments. The flexibility of remote administration is just another great benefit of a POS application. With POS apps, you can access the cloud-based dashboard from anywhere you have an internet connection and review your reports there.

10. Menu management application

By integrating your menu management tool, you can design custom icons that can be colour-coded according to significant health issues, such as allergies, diabetes, high sodium options or low calories. Staff can communicate more effectively with customers about menu ingredients using icons that can be quickly identified and categorized.