Why Passengers Preferred RideBoom for their daily rides

Posted by Rideboom on April 23rd, 2023

RideBoom drivers are providing the best service to their passengers in a taxi or for quick bike rides.

As there is no more restriction on travel in India the on-demand rideshare business is again starting to grow and those who provide better service to the customers will able to grab the market share.

How RideBoom drivers gain the trust of the customers:

1.   By providing the exceptional customer service

Customers who feel safe, especially female passengers while traveling with an

Driver and taken care of will feel a closer bond with RideBoom. Most of the

RideBoom drivers know and are well-trained to provide the best customer service.

2.   Customers loyalty (https://rideboom.com/india/rb-coins/) program

RideBoom (https://rideboom.com/india/how-it-works/) got a unique loyalty program for both the customers and the drivers

Customers who download the app for the first time will get the bonus ride credits called RB coins plus when they share their referral code with family and friends the sender and receiver on the app download will get extra free ride credits not only this but the user will get cashback ride credits at the end of each ride as well.

3.   Respond to all customers' emails and reviews

RideBoom customer service team works 24/7 to respond to the customers' reviews and remarks which they can give and enter at the end of each ride with rideboom taxi or bike rides. If they leave a complaint or a bad review the customer support team calls the customer and drivers to resolve the issue within 24 hours.

4.   Follow up after each ride ends or cancel

The RideBoom (https://rideboom.com/india/) team always does the follow-up call at the end of each ride to grab the customers' feedback or experience they have with the ride. They do call the customer if they cancel the ride to know the reason behind the cancellation to make sure that they don't cancel because the driver insists or request to cancel.

It's great to know that a bootstrap company can make their customers happier than compared to the big giants who are just busy in the price war and never take care of the customers or the drivers.

To know more about RideBoom please download the app or visit the website and lets RideBoom.

Download the RideBoom app

For more info www.rideboom.com/india