Importance of Taking the Right Interviewing Skills Training

Posted by Linda Hudson on July 26th, 2016

There is one common attribute that many trades share and that is a great turnover rate. This ongoing trial makes it problematic for leaders to create a high performing department. But then again, with the correct recruitment interviewing skills training as well as the right people in position, the trade can prosper towards success. Depending on your corporations hiring practices, you might or might not be directly involved with the interviewing procedure and interview skills exercise. On the other hand, it is in your finest interest to be completely aware of the procedure, as well as the hiring patterns of your staff or the staff you are employing by having the suitable interview skills.

For the purpose of simplicity and understanding, we are relating this piece of writing to the staffing and interviewing of CSR (Customer Service Representatives) for a call center setting.

3 Reasons for High Turnover Rates

If your business has a high turnover rate, you could be struggling with the cause why. Here are three of the most common reasons:

  • A lot of employs see their job as a momentary job. The truth is some of them are still looking for other employments while they are working as an employ.
  • There is a lack of sufficient training for the novel CSR. Beginning a new job is frightening enough, but then again when there is slight or no training on the subject of customer care and telephone skills teaching, the CSR can feel as if he/she will never actually learn the ropes. As a result, the CSR gets irritated and will either continue with the job unenthusiastically, or will search for jobs.
  • The CSR wasn't veracious for the work in the first place. If the assessor was not talented in interviewing or required formal recruitment interviewing skills training, it is likely that he/she could have employed a square peg for a round hole in the employment interview process.

As a business lead, it doesn't matter how frantic you are to fill a CSR’s opening, you should not employ a person who you do not think has the potential to do a prodigious job.

Final Words

In the long run, it is better to have an unfilled chair and search for the idyllic CSR, than to attempt to fill that chair with a less than satisfactory CSR. So, make sure to provide or take the right interviewing skills training.

Like it? Share it!

Linda Hudson

About the Author

Linda Hudson
Joined: July 26th, 2016
Articles Posted: 176

More by this author