Guide to communicating with Avianca Airlines customer service.

Posted by Mark Smith on October 27th, 2023

Making a flight reservation with Avianca Airlines is always beneficial as they will provide you with multiple top-rated services such as assistance for disabled passengers, allowance of extra baggage, flight reservation with miles, etc. Before or after making the bookings with Avianca Airlines, if you get any issues, or you want information related to airline policies, charges, documents required to travel, etc., and then you can also get help from their customer service team. These representatives have complete information about airlines, but if you do not have details about connecting with customer service, then you need to go through below. 

What is the Avianca Airlines customer service number?

There are different contact numbers provided by Avianca Airlines customer service for different queries so that you can directly make the call to that number and get the expert of that query. In case you have any general query, and you want to reach on call, then you need to make the call to this Avianca phone number (+001) 800-284-2622.and then choose the comfortable connecting language. After that, from the options of the IVR, make the selection of that which is relevant to your queries, and doing this, the representative related to that IVR will take the call. 

How do I chat on WhatsApp with the Avianca Airlines customer service team? 

While communicating with customer service on call, if you get any long call wait time or network break issues, then in such a situation, use WhatsApp. Using this mode will help you to share your query-related documents, such as your flight tickets, medical documents, etc. If you want to communicate on WhatsApp, then you have to follow the point which is mention below. 

• Look for the official Avianca Airlines website. 
• Now choose the Contact Us page and then choose the option of “Contact Us via WhatsApp.”
• After that, tap on “continue to chat” and then select the option of “use WhatsApp Web.”
• Doing this, a code will appear on the screen, which you have to scan, and then in the chat section, mention your query
• Provide your travel details and then send that message
• The representative managing the WhatsApp section will provide you with solutions. 

Can I email my query to Avianca Airlines customer service?

Yes, you can email your issue to Avianca Airlines customer service, but using this mode will provide you with solutions within 24 hours. Email is an old-fashioned mode, so if you are unable to resolve your query using the online or offline mode, then you can use this option. To go with the email mode, you have to tap on habeasdata@avianca.com and then create an email in which you have to fill out the complete query. Then, if you have any query-related documents, attach them to your email and send that email. 

Does Avianca Airlines provide customer support on social media? 

Yes, there are different social media handles available on which you will get the page of Avianca Airlines, and on those pages, Avianca Airlines regularly posts updates about the airline's policies, charges, offers, complete packages, etc. To share your queries there, you need to open any of these handles and find out the page of Avianca Airlines. Then, in their message section, mention your query with the booking information and then send it. The representative who is managing that page will provide you with solutions. 

Is Avianca Airlines customer service active 24 hours?

Yes, Avianca customer service hours are 24 hours to provide you with real-time assistance. But the finest time to take assistance is between 06 AM to 09 AM as in between these times, you can easily able to avoid the long call wait time. To communicate on call, you have to pay some charges, which are between 03 USD to 09 USD.

With the above information, you will know about Avianca customer service. Still, you can also reach the Avianca Airlines official website to get further information.