The email service provider caters to several customers in Australia who need to use email for their personal as well as business needs. It is also the largest telecommunication company in Australia and is also the most popular one. Bigpondoffers a variety of products to its customers like Satellite and Dialup internet, ADSL internet Cable, cable internet, fixed line and mobile telephony, Mobile Broadband, etc.
At times, users of the email services face certain problems with their accounts which need email support from qualified professionals. Here is a list of 5 of the most popular concerns that a customer may face with theirBigpond Email account and their solutions:
Sending and Receiving emails – A customer may be a first-timer at using an email service, however, the Bigpond email helpteam ensures that they help the user with step-by-step guidance in configuring their mail box. They provide the customer with suggestions and tips on how to use and manage their mailbox effectively, how to check emails, how to reply to and forward emails, how to create email signatures, etc.
Resetting email password – If the customer manages multiple accounts, it is normal for them to forget the password to one of their accounts such as their Bigpond email account. The well-trained executives can help them in recovering passwords and setting alternate email address, phone number, and security questions that enable them to reset the password on their own in future.
Set up Bigpond Email with an email client such as Outlook – Outlook lets users set up all their email accounts under one platform so they can manage them easily. Customers can speak to bigpond customer care helpwhich can help in setting up their account with an email client using POP3/IMAP.
Accessing email from anywhere – If the customeris a digital nomad or travels a lot due to business purposes, they may need to access their email at any time and from anywhere. With Bigpond email services, they can do so easily. Users can call the customer service team to seek help in configuringtheir account on their laptops, phones, and tablets.
Apart from the ones mentioned above, there are several other minor and major issues that the customer service team at Bigpond can help a customer with. Some of those are as follow:
Restoring email, contacts, and mail settings
Email account blocked or hacked
Adding signature, rules, and auto-replies
Sending and receiving attachments via email
Managing security and privacy controls for the email
Prevent spamming
Prevent important emails from going to the junk folder
The highly efficient and well-qualified Bigpond email account customer service department works round the clock and throughout the year. This allows for customers to call them at any time of the day and from anywhere and be relieved to know that they always have someone to help them with problems related to their email.
