Improved Efficiency And Reduced Costs With Enterprise Content Managem

Posted by addamsmith on October 14th, 2016

Organization is a process which integrates different type of activities to achieve its goals. These processes are the core back bone of any company and it is extremely important to manage these organizational processes in a structured manner. While many debate this, documenting a process helps organization to gain long term primary and secondary benefits. Documenting also helps in bringing uniformity to the process and eliminates the need of reiterating it on various occasions. So how to create the document management system? While many believe to create an internal process for it, some are against it and vouch for buying fully automated enterprise document management software.

Enterprise document management comes under the umbrella of enterprise content management, which is defined as a set of strategies, methods, and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. It covers the management of information within the entire scope of an enterprise, whether that information is in the form of a paper document, an electronic file, a database print stream, or even an email. This system is mainly aimed at managing the life cycle of information right from its creation, archive to final disposal. Storing of information is critical to the survival of any organization. However, physical storing of documents can be tedious task and requires a lot of physical space. This technology would work around the same and create a digital archive of the documents. The benefit of this being, it can be accessed easily and the information can be provided readily.

Banks are such institutions which require heaps of paperwork with the type of services they provide. Account opening forms, cheques, documents, identification documents and what not. For example, many banks have converted to storing copies of old cheques within enterprise content management systems as opposed to the older method of keeping physical cheques in massive paper warehouses. Under the old system, a customer request for a copy of a cheque might take weeks, as the bank employees had to contact the warehouse where the right box, file, and cheque, would need to be located. The cheque would then need to be pulled, a copy made and mailed to the bank where it would finally be mailed to the customer. With an ECM system in place, the bank employee simply queries the system for the customer’s account number and the number of the requested cheque. When the image of the cheque appears on screen, the bank is able to mail it immediately to the customer, usually while the customer is still on the phone.

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