Level 2: Professional Taxi and Private Hire Driver Course, B1 English ELR and SERU for TFL PCO Licence

Posted by Alen Cooper on February 6th, 2025

The demand for professional taxi and private hire drivers in London continues to grow, making it an attractive career choice for many individuals. To work legally as a private hire driver in London, obtaining a Transport for London (TFL) Private Hire Carriage Office (PCO) Licence is essential. This article explores the Level 2 Professional Taxi and Private Hire Driver Course, B1 English ELR (English Language Requirement), and SERU (Safety, Equality, and Regulatory Understanding) assessment, which are crucial steps in securing a PCO licence.

What is the Level 2 Professional Taxi and Private Hire Driver Course?

The Level 2 Professional Taxi and Private Hire Driver Course is designed to equip aspiring drivers with the knowledge and skills necessary to operate safely and professionally in the private hire industry. This qualification ensures that drivers meet the required standards in customer service, road safety, and regulatory compliance.

Key Topics Covered:

• Road Safety and Defensive Driving
• Customer Service and Passenger Assistance
• Disability Awareness and Accessibility
• Licensing Laws and Regulations
• Route Planning and Navigation
• Conflict Management and De-escalation Techniques

This course is often a prerequisite for many private hire operators and enhances the employability of drivers.

B1 English ELR Requirement for PCO Licence

TFL mandates that all PCO licence applicants meet the B1 English Language Requirement (ELR) to ensure effective communication with passengers and emergency services. The ELR assessment evaluates:

• Speaking and Listening Skills
• Reading and Writing Proficiency

Applicants can fulfill this requirement by passing a Secure English Language Test (SELT) from an approved provider or presenting an equivalent qualification. Demonstrating B1-level English competency is essential for ensuring a high standard of customer service and safety in the private hire industry.

SERU (Safety, Equality, and Regulatory Understanding) Assessment

In addition to the English requirement, TFL has introduced the SERU assessment, which assesses a driver's knowledge of:

• Road and Passenger Safety
• Equality and Disability Awareness
• Private Hire Regulations and Responsibilities
• Safeguarding Passengers

The SERU assessment is designed to ensure that all private hire drivers understand their legal and professional duties, promoting a safer and more inclusive transport service. It consists of multiple-choice questions and reading exercises based on the PCO handbook.

Steps to Obtain a TFL PCO Licence

1. Meet Eligibility Requirements:
• Be at least 21 years old
• Hold a full UK or EU driving licence for at least 3 years
• Pass a medical examination
2. Complete the Level 2 Professional Taxi and Private Hire Driver Course:
• Gain essential knowledge for professional driving
• Improve customer service skills
3. Fulfill the B1 English ELR Requirement:
• Take an approved SELT test if necessary
4. Pass the SERU Assessment:
• Study the TFL PCO handbook
• Complete the test at a designated centre
5. Apply for an Enhanced DBS Check:
• Ensure no criminal convictions that may disqualify you
6. Submit Your Application to TFL:
• Provide all necessary documents and fees
• Await approval and licence issuance

Becoming a licensed private hire driver in London requires dedication and adherence to regulatory requirements. The Level 2 Professional Taxi and Private Hire Driver Course, along with the B1 English ELR and SERU assessment, plays a crucial role in ensuring drivers are well-equipped to provide safe, reliable, and professional services. By completing these steps, aspiring drivers can unlock numerous job opportunities and build a successful career in the private hire industry.