Artificial Intelligence Improves Computer Support in Ottawa

Posted by Allcore on November 10th, 2016

The use of artificial intelligence in customer service and to provide the computer support Ottawa businesses need improves the efficiency and effectiveness of responding to customer requests.

Artificial intelligence is behind the advancements that created the Siri and Alexa systems used by consumers and the Watson computer processing used by businesses. Artificial intelligence processing is the foundation of the Cortana program that is an integrated part of the Microsoft Windows System 10.

The advancements in artificial intelligence allow users to ask questions verbally or by typing and then to get an answer that makes sense. This is excellent for the computer support Ottawa businesses need in order to provide information in both Canadian English and Canadian French. Artificial intelligence programming makes it easy to accommodate the needs of bilingual customers. Artificial intelligence can understand which language the customer speaks and respond in the appropriate language.

Customer Service Computer Support Ottawa

The state-of-the-art in using artificial intelligence for customer service helps to automate the process, while at the same time gives the customer the desired experience. A customer can access the system by voice or text chat, ask questions, and use commands to get assistance. Moreover, the system makes suggestions based on information in the database.

Machine Learning with Artificial Intelligence

Machine learning improves the responses. By using artificial intelligence (AI) processing of the information stored in the database, the answers to questions improve over time. The AI system compiles answers from many customers and looks for similarities. It also tracks the questions and the responses for each specific customer to create a historical record of what happened.

All the information held in the database is a source of “Meta Data.” Meta Data is a collection of information that also is called Big Data. Big Data is unstructured, searchable information that programmers use to design algorithms (mathematical and logical relationships) by running various searches and comparing the results.

AI programs can search massive amounts of Meta Data looking for patterns. The AI programming can search for the answers to many questions simultaneously while trying to determine what patterns exist. Continual analysis of the Meta Data provides improved capabilities.

Consumer Patterns for Computer Support in Ottawa

AI programs allow companies to analyze the data in innovative ways and ask many questions in order to gain insights into consumer behavior. For example, AI analysis is able to process large amounts of unstructured information, such as the computer support requests Ottawa businesses receive and compare this to social media posts about certain equipment.

The creation of sophisticated algorithms is possible. This new method of research into consumer patterns arises from conducting this analysis of the complex relationships. By discovering consumer patterns, these algorithms are helpful in making predictive recommendations and the results improve as the AI program learns more.

Creating Consumer-Focused Products

Using AI to conduct Meta Data analysis helps companies to create new products that are consumer-driven. By learning what the consumers want, based on the AI data-mining results, development of those new products can help a company gain market share

Other Benefits of Artificial Intelligence

Automation of routine processes using AI programming decreases labor expenses and reduces human error. AI increases the effectiveness of the human staff in the areas of new client acquisition, up-sell recommendations, and payment fraud detection.

Almost all companies can benefit in many ways from the application of artificial intelligence in their businesses, especially in the area of customer support.

Summary

There are compelling opportunities found in increased application of artificial intelligence for computer support, which should encourage companies to embrace these technological developments enthusiastically. AI is helpful for computer support Ottawa companies in order to improve the experience for customers that need support.