Mcdonald?s Believes In Keeping Customers Happy By Doing A Job Well

Posted by Ritu Kumari on November 22nd, 2016

Kindness is a language that the deaf can hear and the blind can see, wrote Mark Twain. Indeed, whether or not you are aware of a good deed someone has done to you or one that you did to another, you can be sure it left its indelible mark on someone’s heart or mind.

Having experienced a good deed at a McDonald’s restaurant on the Mumbai-Kolhapur highway, when he arrived there for lunch, the customer was quick to express his thanks through a letter.

Soon after his arrival, Vinayak Jadhav dropped his wallet, which contained a little over 2000 INR. However, he realised his mistake only after he had finished his lunch at the restaurant.

Later, observing the customer searching for his wallet, the security guard at McDonald’s assured him not to worry as his wallet had been found and deposited with the restaurant manager.

One can imagine the customer’s relief. Here is the letter he later wrote McDonald’s:

“Sir, today I went to McDonald’s Kolhapur, on the National Highway, for lunch. When I parked my car, something fell down from my pocket. I went out with my friend for about 45 minutes. After coming back, I took a meal at McDonald’s. It was then that I realised that cash of around Rs 2300 was missing. I went near my car and began searching for the cash. Then, the security person of the shift approached me to inform that he found the cash and handed it over to the Shift Manager, Ms Nelson. She had been searching for the owner of the car for quite some time. I wish to appreciate the (value) system developed by your team. The cash was not so big but I liked the loyalty of the security officer and your team. With Best Wishes, Vinayak Jadhav.”

Vinayak Jadhav is not alone in appreciating McDonald’s. Here are more examples of simple courtesies keeping customers coming back.

“Hello there, I'm Pawan Kr Jha from Frazer Town, Bangalore. I work as Operations Head in a Private Health Care firm in Bangalore. I have a daughter of 11 yrs. Last year, when she was 10, we had to arrange her birthday get-together in hurry. We threw a small party last year in McDonald’s outlet on Mosque Road. The experience was so good, that this year too, on October 22, we decided to have my daughter's birthday party at McDonald’s Mosque Road outlet. This year too, the arrangements were awesome, including the decorations. Everything was taken care of, and all the kids were very happy and satisfied, with no complaints. Thanks to each employee of your Mosque Road outlet. Cheers!! Pawan Kumar Jha.”

Yet another letter comes from Kochi:

 “Hi, I want to share a great experience I had at McDonald’s MG Road while travelling from Thiruvananthapuram to Kochi. It was almost 11:30 at night and we were searching for a restaurant to have dinner as no restaurants were open at the time. We finally stopped at a McDonald’s. Though the crew said the store was closed at the time, yet the manager again fired up the equipment and made sure that our needs were met. Indeed, my family, especially the kids, enjoyed the outstanding hospitality delivered by the managers and staff of McDonald’s at MG Road. Regards, Akshay Panicker”

Here’s a grateful chap from Indore:

“I forgot my mobile at a McDonald’s in Indore, and it was returned to me by the staff. It was an example of the team’s great sense of responsibility. They have truly built a great trust. Thanks and regards, Kishan Kumar Sharma.”

As Bill Vaughan put it, “Our lives are fed by kind words and gracious behaviour”.