Key skills required by customer service agents
Posted by richitalee on November 25th, 2016
At various points of an online shopping experience, we need to contact the website for a little help .This could be because we might have made an error in the purchase or some technical error has cropped up .The customer serviceteam is always there to help and mostly are able to solve our problems in a jiffy. Have you ever wondered how this team works so quickly? We will let you know the key skills these agents have to learn to help you in your time of trouble.
On top of the list, this skill is also the key to gain a strong foothold in this department. Even before starting to handle any kind of responsibility you should be clear about how to answer the queries of the customers effectively. For example, if there is going to be a fee deduction in your purchase you should tell that clearly to the customer so that he does not feel cheated later on.
2) Patience and attentiveness
It is apparent that if someone is reaching out to you that means he needs some help. Do not forget to listen carefully to what they are saying and by no means do not lose your calm. Sometimes customers tend to get angry when they do not get the kind of reply they were expecting. As part of the customer support team listen carefully and then only offer them solutions which are viable and effective.
3) Acting skills
Seems a little difficult to comprehend but every day you may find many complainer kinds of customers who are bound to make your day a living hell for you. Do not give into their trick and try to maintain the cheery persona all the while.
4) Time management
In case you do not have the answer to the customer's problem then move on. It is best to not give the person random and meaningless answers. In such situations connect the customer to the right person or your senior who may have the authority to give a solution to the problem.
At various points of an online shopping experience, we need to contact the website for a little help .This could be because we might have made an error in the purchase or some technical error has cropped up .The customer serviceteam is always there to help and mostly are able to solve our problems in a jiffy. For more information visit here: http://www.helphum.com/
About the Authorrichitalee
Joined: March 17th, 2016
Articles Posted: 602
Earn Crypto with Stakecube
StakeCube is the predominant crypto ecosystem originally launched in June 2018 as PoS Pool and has since grown to service over 50,000 Users and supporting 55+ different crypto assets with unique features across 10+ apps, like an integrated Exchange, maste
Claim 1 FREE Stock! No Purchase Necessary!
You have a 100% chance of receiving one free stock! Click to claim and have a chance to get one share of Facebook, Visa, Microsoft and others for free!
FREE App - Earn up to 25¢/gal cash back on gas!
Download this FREE app and earn cash-back when you buy gas, groceries and food! 100% FREE to join and FREE to earn cash back on your everyday purchases!
Quality Office Furniture USA Shipped Direct - Madison Liquidators
Nationwide vendor of quality office furnishings including Desks, Office Chairs, Conference Tables, Cubicles and more!
Earn HNT Tokens with a Helium Hotspot!
Pre-Order a Helium hotspot and earn HNT tokens that are redeemable for USD. Set it and forget it!
Lolli: Earn Free Bitcoin When You Shop Online!
Lolli is a rewards application that gives you bitcoin for shopping at your favorite online stores.