Key skills required by customer service agents

Posted by richitalee on November 25th, 2016

At various points of an online shopping experience, we need to contact the website for a little help .This could be because we might have made an error in the purchase or some technical error has cropped up .The customer serviceteam is always there to help and mostly are able to solve our problems in a jiffy. Have you ever wondered how this team works so quickly? We will let you know the key skills these agents have to learn to help you in your time of trouble.

1) Communication

On top of the list, this skill is also the key to gain a strong foothold in this department. Even before starting to handle any kind of responsibility you should be clear about how to answer the queries of the customers effectively. For example, if there is going to be a fee deduction in your purchase you should tell that clearly to the customer so that he does not feel cheated later on.

2) Patience and attentiveness

It is apparent that if someone is reaching out to you that means he needs some help. Do not forget to listen carefully to what they are saying and by no means do not lose your calm. Sometimes customers tend to get angry when they do not get the kind of reply they were expecting. As part of the customer support team listen carefully and then only offer them solutions which are viable and effective.

3) Acting skills

Seems a little difficult to comprehend but every day you may find many complainer kinds of customers who are bound to make your day a living hell for you. Do not give into their trick and try to maintain the cheery persona all the while.

4) Time management

In case you do not have the answer to the customer's problem then move on. It is best to not give the person random and meaningless answers. In such situations connect the customer to the right person or your senior who may have the authority to give a solution to the problem.

At various points of an online shopping experience, we need to contact the website for a little help .This could be because we might have made an error in the purchase or some technical error has cropped up .The customer service team is always there to help and mostly are able to solve our problems in a jiffy.  For more information visit here:  http://www.helphum.com/


richitalee

About the Author

richitalee
Joined: March 17th, 2016
Articles Posted: 602

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