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The Importance of OTT Mobile Messaging in the Expanding Workplace

Posted by NathanGabriel1 on November 25th, 2016

Business Communication, OTT Messaging
Today's workforce necessitates communication on the go as well as responsive and engaging collaboration tools.  Needless to say, cell phones, tablets, and laptops have transformed the work environment.  Mobile messages are instantaneous and can be a medium in creating a more responsive workplace where employees can communicate effectively, both internally and externally.

Collaboration involves two or more individuals or groups working together towards a shared goal.  For this reason, the right tools should be used to inspire employees to produce better results.  It's no secret that group chats in mobile messaging apps, text messaging, and social communications are well-known and widely used in communication.  Moreover, the advances in technology have reshaped how people communicate, and this might extend to the workplace.


There are several advantages to using mobile messaging in the office, especially for field workers or to those who need to work away from their desk.


For instance, big retail companies can use mobile messaging to send a request and coordinate with their different offices using OTT mobile messaging services.  One advantage of this is you communicate through group chats.  Other benefits include the ability to send longer messages, images, and video clips.  Using only one application, companies on a variety of channels including WeChat, WhatsApp, Viber, Talk, and Line.  This gives you the ability to connect with employees whether they're on the field, in the office, or in a business conference some place else.


Mobile messaging services are also helpful in sending announcements and alerts during emergencies and extreme weather conditions wherein the business is closed.  By sending a message through a medium that customers always use, wherever they go, allows for immediate interaction that other services lack.


Using OTT mobile messaging apps have their pros and cons.  But it's obvious that customers spend most of their time in digital space so companies would benefit from giving a seamless experience.

Also See: Mobile Messaging, Ott Mobile, Messaging Services, Messaging Apps, Mobile, Messaging, Workplace

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