Is Hiring Virtual Receptionists to Answer Inbound Calls a Good Option

Posted by Alexis Powell on December 29th, 2016

This is feasible when you are attending customer calls that comes in a steady manner. But, what if the customer calls come in sporadically way. In such a situation, you may find yourself missing a number of customer calls and struggling to get back to the customers that leave voice mail or messages.

If you are receiving a number of calls on a daily basis, you are probably starting to feel frustrated and wondering when you will be able to bring on a full time customer care representative to handle influx of calls for your business.

Why not just hiring a full-time receptionist work?

The issue with hiring a full-time receptionist to handle business calls is that they require regular wages, perks & benefits, work-station, conveyance allowance and much more. All these expenses can cost a small business too much and sometimes the cost goes beyond their budget restrictions. In these circumstances, hiring virtual assistants or receptionists can work well. Third party vendors that provide virtual receptionist have an industry rich experience, reputed presence and excellent resources to cater business needs efficiently. One of the top features of hiring a team of virtual assistants is answering inbound calls. This is why, choosing a virtual receptionist option is more economical than hiring a full-time receptionist.

A team of virtual receptionists are always there to respond to your inbound calls, place outbound calls that you may need to make, take messages for you, assist customers and represent your business professionally in a customized manner. When you team up with the third party agency that provide virtual assistants, you get the extension to your professional expertise. At the outsourced call centre, a team of virtual receptionist undergo an intensive training program where they can learn about each new client you work with, your offerings in details and brand so that they can do the best job at answering inbound calls. Moreover, the managers pay full attention to their work by regularly monitoring their calls. After monitoring, they work on the weak areas of call centre agents in order to make their performance better. In this way, virtual assistants can learn and develop their skills in order to respond to the customers in a better way. Such companies know that answering inbound calls for a company doesn’t look professional if the answering person doesn’t have expertise on how to respond to a customer call.

Hiring virtual receptionists is the best solution

Do you know missed calls are the missed business opportunities? Missing customer calls and not responding them properly clearly means that you lose your customer to one of your counterparts who provide best customer services. The business pioneers are extremely busy person, and while answering inbound calls isn’t difficult, it is actually time consuming task for them. Herein, teaming up with reliable inbound call centre company that provide virtual assistant is the perfect solution for your business.

Answering all the inbound calls is one of the top function of virtual receptionist. This service not only save the time and money, but it also save the energy of the busy professionals. When you partnered up with a reputed call centre that offer top-notch inbound customer service, you will be relaxed as you know that all your calls are being handled by professionals. In this way, you will have more time to focus on the high-priority task that bring great business results. So, hiring a virtual receptionist to take all inbound calls for your business is the most economical yet efficient option.