Call Center Text Analytics ? For Ultra-High Business Performance
Posted by VOZIQ on January 6th, 2017
Text analytics is a call center technology that continues to thrive because it enables companies to learn more about their customers and work on unstructured data gathered from interactions with customers. When properly administered and adapted with call center best practices, text analytics software may give your company the competitive edge it deserves. Text analytics may be a relatively new technology, but it is expected to grow and continuously develop to meet the needs of both enterprise call centers and customers. There are five ways that call center text analytics can improve your business performance:
About The Company:
VOZIQ is a Washington D.C. based technology company helping enterprise contact centers mine customer interactions to improve customer experience and contact center performance. Our managed analytics services offer benefits of synergy of cloud-based technology, proven solutions and a team of industry experts.
About the AuthorVOZIQ
Joined: January 21st, 2015
Articles Posted: 16
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