24/7 Live Chat Operators / Agents for Small Business Websites

Posted by Amna Sheikh on April 14th, 2017

Nobody needs to be a marketing expert to understand that a quality customer service plays an important role in the progress of any business.  Customers are via which words about your services get spread and help in increasing your consumer base. There are good number of ecommerce websites who have started with 24/7 live chat support to come with real time answers rather than having them dig through the website.

Let's take a look at the reasons why 24/7 live chat agents can help you in your small business.

1. Live chat operators provide real time convenience to the clients. A research has found that 44% of the online customers say that there questions were answered by live agents while they were in the middle of a purchase, and they consider it an important feature of any website. Two types of customers are often in need of live support, the potential buyers and the current consumers.
2. Live chat operators save money for you. The agents can take care of multiple chats at one time meaning you won't need to hire more agents. This can help in enhancing the order value because customers will get real time advice and answers to their queries and feel satisfied. The queue waiting time can also be reduced due to this.
3. Live Chat Operators also give the idea to your customers that you care about them and are present round the clock in-case they may need some help. Customers tend to trust those sites more which have live and active support available. It somehow makes them feel secure.
4. In this digital age it has not only become important but at the same time difficult to stand out amongst your competitors. The rivalry in the business world has increasing each day so if you want your small business to make a solid name in the market than you should realize the importance of customer service and take it seriously.
5. Live chat support is a simple way to get constant feedback. You can consider the issues and concerns raised by your customers and improve your services and business accordingly. It's like the customers are helping you without them knowing directly. Large corporations take customer feedback seriously and develop their future strategies on the basis of them.

If you are starting up a new small business then there are many websites from where you can get chat operators/agents services easily. See what options you have and which one suit the nature of your business the best. Remember the customer is always right, so make sure you keep them satisfied and provide them with a listening ear when needed.