What Can You Do with Live Chat Conversation Data?

Posted by Malot Gina on May 22nd, 2017

Surely, your agents have countless conversations on a daily basis with your website visitors, regardless if they are prospective customers, return customers or previous customers that have a complaint. This means that there is a lot of live chat conversation data that you could use to improve your rate of success, but don’t because you might not be aware of certain live chat agent training solutions. Today is the day you can change the way you approach visitors and get the desired response.

Even though you might believe that these live chat agent training solutions are available only for large corporations, you should know that all companies that want to have better results with their online target audience can choose to invest in the product that suits them best. If you are wondering what type of solutions we are talking about, you might want to know that it has everything to do with live chat conversation data and artificial intelligence.

What you have the chance to do is invest in software that is designed to analyse the live chat conversation data in real time and offer agents a score, feedback and suggestions on how to continue the conversation with the visitor(s) they are currently helping. The truth is that when you expect agents to say the right thing at the right time all the time, you are setting yourself up for disappointment. Since the human factor is involved, there is room for errors.

When they are busy with more than one conversation at the same time, agents might miss out on certain cues that tell them how they should react. Well, this will not happen as long as you opt for the best possible live chat agent training solutions. Artificial intelligence software is designed to make their job a lot easier by helping them decide on the best way of talking to prospective customers. These recommendations are going to get better and better over time.

The more the AI system analyses live chat data, the better it becomes at offering advice that will work. The secret to this approach is the fact that all recommendations are personalized right then and there. The software does not need to wait for the conversation to be over before it can analyse it and show the agent what he did wrong. Since it happens in real time, your employees will manage to get favourable reactions from all visitors that they communicate with. Live data is essential for the overall success of this approach. Just make sure that you opt for a suitable artificial intelligence product that uses your live chat data!

Resource box: It is pretty obvious that live chat conversation data can be used to find the best possible live chat agent training solutions and integrate them into the system that your company is using today. Fortunately, you can count on the help of artificial intelligence experts that specialize in helping companies achieve their maximum potential. Get in touch with our team!

Malot Gina

About the Author

Malot Gina
Joined: March 13th, 2017
Articles Posted: 309

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