Inbound Customer Service: An Entrance to the World of Happy CustomersPosted by Alexis Powell on June 3rd, 2017 The importance of satisfied and happy customers is known to all. Every organisation in today’s day and age is thriving to achieve this one motive. Millions of dollars are being spent every year by companies wherein they undertake numerous activities in order to retain their customers. There is nothing worse in the business world apart from an unhappy customers. If your offerings aren’t able to delight your customers, then they won’t just leave you for your competitor but will end up spreading negative word-of-mouth which will end up tarnishing your image in front of other prospects. You can have the most exquisite product but its value would go down if you aren’t available for your customers when they need you. In today’s technologically advanced and dynamic world, it has become extremely important to be present at all times for your clients. A quality inbound customer service is the first step in the ladder of happy customers. The cost of an unhappy customer is so huge that no business can afford to pay it. The question which arises now is how a company can possibly improve itself in order to maintain a host of happy and cheerful customers. Before going any further, it is important to pay due attention to the underlying causes. You must understand the things which can alter customer satisfaction levels and only a thorough comprehension of this can help you in serving them better. The KPIs mentioned below will give you the exact picture of where you stand at the present moment in terms of inbound customer service. Average Response Time: Are your customers making repeat purchases? Positive word-of-mouth and customer referrals: Undoubtedly, customer loyalty is the biggest goal of any organisation in this century. A strong and quick-to-respond inbound customer service team is the necessity of the hour if you wish your business to climb up the ladder of success. Like it? Share it!More by this author |