Create the perfect help desk with SharePoint templates

Posted by Jessica Beak on June 23rd, 2017

Help desks are vital for smooth and efficient communications between the customer support section of businesses, and their end users. An efficient help desk management software can make all the difference between a happy customer, and a disgruntled one that threatens to sue you for the most trivial of things. It is a key factor that can determine the success of the public relations department of a company. An effective help desk management software should be capable of being able to track all sorts of help desk support issues, queries of customers, as well as complaints and negative feedback, from the moment they are registered, until they have been resolved.

With the growth of the internet and all the benefits it now offers, most companies have begun looking for web based solutions to create efficient help desk systems that can guarantee customer satisfaction in an affordable way. Web based help desk systems are more efficient as they are run by software which are unlikely to make any errors. The automated nature of wed based help desk systems ensures error free tracking of all customer issues with minimal effort and are therefore a popular pick with most businesses.

Most companies are now using help desks that make use of SharePoint templates because they provide end to end visibility and transparency, as well as proper support to end users. These templates also make it easy to track and resolve trouble tickets and other issues and is extremely cost effective. This system also provides complete information about each service in an organised and compact manner.

SharePoint site templates allow companies to manage their everyday operations smoothly and without any problems or hitches. The help desk application template is one such template provided by Microsoft’s SharePoint 2013. It helps a great deal in efficient management of a company’s help desk and can be made to handle everything like service requests, complaints as well as positive feedback from customers. This template can also track an issue from the moment it is raised, till the minute it has been resolved. Employees of a company can log in to the help desk to identify and resolve issues manually, and since they are categorised in an organised manner, this reduces the time taken to resolve each issue as well. Because of how efficient this system is, it can also help to identify the root cause underlying a certain issue, and thus help to eliminate all further cases of negative feedback by tackling the root cause. SharePoint site templates also have dashboards on the basis of roles, which contains information on the performance of the customer service representatives of a company.

Thus, templates provided by SharePoint 2013 are a great help in creating an efficient customer service helpdesk.