Make A Living Selling On Ebay
Posted by Nick Niesen on November 1st, 2010
Customer service is important on eBay. Buyers rate their satisfaction with sellers, and your rating can make a difference on whether potential customers are willing to buy from you.
Customer service strategies on eBay start by providing an accurate product description. Displaying clear pictures and describing any imperfection shows the buyer what to expect. It's much better for customer satisfaction if the buyer receives a product in better shape than he expected than if you oversell and disappoint your customer.
Customer service strategies on eBay include acknowledgement of the winning bid and prompt shipping information. Use an automated response to let the buyer know you have received his bid. Acknowledgement payment quickly. Ship immediately, and inform the customer when the product is shipped. Customer service strategies include providing a tracking link to the product whenever possible.
Some eBay sellers offer free shipping as a customer service strategy. If you charge for shipping, don't charge much above shipping costs. Customers notice the postage cost and will likely complain if the shipping and handling is several dollars over. They understand the cost of materials, but they don't want to pay for your time to package the product.
Customer service stategies on eBay include a return policy. It is worth it to accept returns any time a customer asks. You can probably resell the item, and receiving a good rating is worth the cost and hassle.
Customer service strategies on eBay are not any different than traditional online stores. Make sure the product is as good as you say it is, don't inflate shipping and handling, ship quickly, and have a liberal return policy. This is the way to achieve high customer service ratings.
Getting your products at the lowest price is the best way to profit from selling items online or anywhere. The difficulty is in finding true wholesale product suppliers.
It's difficult finding true wholesale product suppliers online. Sometimes it works to contact a company you are interested in and ask for a list of distributors, but be prepared to give them a company name when you do this. They don't want to sell wholesale to individuals. Often a manufacturer's website will have the name of distributors.
If you are searching online, try narrowing down to a specific product to search for. This is more effective than looking for general wholesalers because you will not be overwhelmed with too much information.
Contact another seller, one who will not be in competition with you. Ask him how he found his sources.
EBay lists wholesalers. Some users have success with this way, others say the prices are still too high. If you look on eBay, look for wholesalers with high approval ratings.
It's not always necessary to get the absolute lowest prices. You just need prices low enough so you can make a substantial profit. You can find some very low prices by searching for clearance products in online stores or your own hometown.
Finding true wholesaler product suppliers is very difficult. Your best chance is by registering as a business and contacting the manufacturers you are interested in. Make sure there is room for enough markup to make your business worthwhile. If you find a supplier you are happy with, stick with them and make some money.
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About the AuthorNick Niesen
Joined: April 29th, 2015
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