10 Best Tips to Write Effective EmailsPosted by Nick Niesen on November 1st, 2010 Hello Reader, Nowadays, we communicate more and more through email. We use Email communication to write something to friends, relatives, colleagues or clients. Whoever the recipient of your email, it is becoming very important that you write email effectively. As you know, by writing effective email, you can save your time, other person?s time and you can win more trust & confidence from the other end. Give Reply of Email As soon as Possible More and more people contact each other through email. Even if they mention directly or not, they expect prompt responses. One of the study by Jupiter Research indicates that 35% of customers expect a reply within six hours, an additional 55% expect a response within 24 hours. Though many people focus on response time, content is just as important. The same study indicated that lack of a thorough response (45%) will cause on-line customers to view a company negatively when considering future purchases. Learn the art of writing Email Poorly crafted emails will generate additional emails back & forth, which potentially eating up more of your time. Worse, they can drive unnecessary calls to your most costly channel ? your phone. And at that point, customers are bound to be angry and frustrated. Here are some tips for writing email responses that are both thorough and appropriate: 1. Format your response so that it?s easy to read on a screen. Do not write email using very long sentences, which are lengthy horizontally. Each line must be short. Ideally, write 5-6 words in each line only and not more than that. 2. Make sure the subject line is concise and meaningful to the recipient?not just a generic 3. Have one subject per paragraph. Mention this separately by blank lines, so that its easy to read and understand. 4. Be brief. Use as few words as possible to convey your message. More is not better when 5.Use simple, declarative sentences. Write for a third or fourth grade audience, 6.Be sensitive to the tone of the original email. If the sender is upset because of an error on 7.Make sure you answer all the questions posed in the original inquiry. A partial answer 8.Make it clear what actions you will be taking next and when the writer can expect the
10.Don?t just tell the sender to go to your web site. In many cases, they have already been to Like it? Share it!More by this author |