4 Traits of a Professional Company Offering IT Support in Calgary
Posted by global edgesys on October 30th, 2017
Let’s state an honest fact – it isn’t an easy task to hire a reliable IT support company for your business. To start with, there are too many service providers in the market and secondly not all service providers can deliver the facilities for all kinds of businesses. If you choose the wrong team, they won’t add value to your operations and rather trigger unhappy scenarios denting your image. This brings us to the most important question – how do you choose a service provider that would suffice your needs? Here are some traits that you need to look for -
# Relevant Experience
This is perhaps the first trait you need to look for in a support services company. Has the company catered to a client from your industry, facing the same kind of challenges? Have they catered to a company as big as yours? For instance, a support service provider may offer excellent services to a manufacturing company but fail to meet up with the more complex needs of a financial service provider. While shortlisting companies, you shouldn’t just take a look at experience but also look for relevant experience.
# Good Communicator
It goes without saying that Account Manager assigned to you should be a great communicator. It is one of the prerequisites of good IT support in Calgary. He/she should be approachable and bring in great listening skills. It is important for this person to understand the depth of your problem and relay the same message to the team that would be assigned to troubleshoot it. Given that the support team may be sitting miles away, good communication serves as the only bridge between your problem and the solution.
# Problem-Solving Skills
There are two types of companies when it comes to IT support in Calgary – one that works on textbook steps to resolve an issue and the second one that focuses on solving your problem. We don’t need to tell you which one among the two you should prefer. When using IT, you would come across unique problems and scenarios and it isn’t always that the support team would be able to help you out based on their experience alone. There are times when they would need to think out-of-the-box and deal with a unique scenario.
# Authorized Service Provider
While anybody can build a beautiful website and make claims of being the best IT support service provider in town, it isn’t easy becoming an authorized service provider for a global giant. Such companies need to meet certain minimum criteria to earn themselves such partnerships. For instance, if you see on the agency’s website that they are the authorized CSP for Office 365 in Alberta or such partnership with any other global IT giant, you can immediately treat it as a sign of professionalism.
These are some of the traits that you should always spot in a company offering IT support in Calgary as they help you find a team of professionals and build a long and rewarding partnership with them.
About the Author: James McCann is an expert on IT support Calgary and has nearly two decades of experience in the industry. He writes about this and also helps clients choose the best licenses for Office 365 in Alberta.
