Optimize live chat sales with artificial intelligence-based training solutions
Posted by Larry Taggart on November 5th, 2017
Time and language decide if a sales pitch will hit or miss the bull’s eye. Optimize live chat sales by utilizing state-of-the-art artificial intelligence technology. Live chat agent training solutions help in boosting sales by optimizing language and communication techniques through data science and analytics. In other words, machine learning is applied on human interactions to increase conversion rates and sales revenue.
Using the best of both worlds
Technology doesn’t make humans redundant. Here, we are talking about live chat sales teams benefitting immensely by welcoming artificial intelligence-based training solutions which are high on emotional intelligence. This is an advanced communication technique which doesn’t push customers away like automated chatbots do. This type of AI uses machine learning and conversational analysis to strengthen relationships with customer and improve conversion rates. Suggestions are made to the live chat sales team based on machine learning which has analyzed live chat conversations and has a vast library of the same. Every nuance of non-verbal communication, punctuation, capitalization, tone, personality of the language has been analyzed. This is what gives live chat agent training solutions a strong emotional quotient.
Benefit from better customer relationship
When your customer feels that they can truly look forward to a meaningful live chat session with your agent and not get some machine generated response, they automatically develop a positive view about the product or service offered. As a result, live chat sales conversion rates gets a boost. You are looking at increase in performance metrics like customer retention, order size, customer satisfaction, net promoter score and lifetime customer value. Such a software comes with custom built insights which can be implemented by your live chat service providers. Chat communication will improve drastically with recommendations offered. A team of data scientists analyzes your company’s live chat data using machine learning algorithms and comes up with ways to optimize live chat sales. In addition, chat teams are coached so that they are able to implement these recommendations in their communications with the customers.
AI-based live chat agent training offers an incredible opportunity for humans and machines to learn from each other. Chat agents, facilitators and teams become adept at bonding with customers with the aim of attaining both short-term and long-term goals. Live chat sales is more challenging because there is a very small window to understand the customer’s pulse and act upon it. AI solutions make it possible to convert sales in such a situation. The machine learning platform performs multivariate analyses to make the best use of available resource to develop actionable insights thus enabling you to communicate effectively with the customer.
To optimize live chat sales by your team implement the recommendations offered by AI-based live chat agent training solutions. Agent training has reached the next level. So, leave their coaching to machine learning platforms that encourage favorable customer responses on the basis of your company’s live chat data. The result is a better conversion rate in the short-term and a positive lifetime customer value in the long-term.
Artificial intelligence-based live chat agent training solutions can be implemented to optimize live chat sales.