A Happy Client Is A Loyal Customer

Posted by virtualb2b002 on November 13th, 2017

Virtual B2B Surveys divisions are in a large drive to help organizations gain insightful information about your client’s opinions and views on your service.

If you could change something that is causing dissatisfied customers –WOULD YOU? Most dissatisfied customers will stop using your services and not let you know why. Gaining insight to what your customers really think about your service is critical to gaining and keeping them.

Do you wonder how your customers rate your service?

We don’t waste any time…. Let’s face it, typing out or filling in surveys can be tedious and time consuming. Now days surveys are done through email or online with the old style telephonic survey not being done anymore.

And we ask WHY? If a result can be provided instantly with a meaningful conversation telephonically, why not go that extra mile and conduct a short satisfaction survey that could provide instant results.

Here are the top six reasons why customer satisfaction is so important:

  • It’s a leading indicator of consumer repurchase intentions and loyalty.
  • It’s a point of differentiation.
  • It reduces customer churn.
  • It increases customer lifetime value.
  • It reduces negative word of mouth.
  • It’s cheaper to retain customers than acquire new ones.

Testimonials

 

Telecommunications Industry

Over a 6 - month period I met with close to 100 companies, that is companies who had never heard of our company or were not aware that a company such as ours even existed. During our initial 6-month engagement with Virtual B2B, both our primary objectives were met, securing new business and creating brand awareness. In summarising my impression of Chantell Kanes, Virtual B2B CEO and the company as a whole, I would say professional, innovative, proactive, customer focused and results driven. They were a complete pleasure to partner with.

Corporate Services Sector

This has truly been a phenomenal journey for me and a great honour and privilege to have worked with Virtual B2B in my capacity as General Manager, I also appreciate your professionalism and the way you conduct business, all contributed in making my experiences & involvements very rewarding dealing with the professional team from Virtual B2B.

Travel & Tourism

Virtual B2B quickly became an essential component to our business. Virtual B2B has put us in touch with many potential clients, clients we would not have reached otherwise.

Software & Applications Sector

By leveraging the competent services of B2B, our company has been enormously satisfied with the levels of convenience it offers both our sales staff and our customers.

Information Technology Sector

We have been using B2B for almost 3 years and still continue to employ their services. I have found them to be an effective sales tool and have generated some good business for my company. Our pipeline has grown substantially and T/O has increased.

Corporate Training Sector

Virtual B2B has helped us to grow our client base quickly and effectively. Our experience with Virtual B2B to date has been great, we found them to be professional in both their call down preparation as well as their engagement into the actual call downs with potential customers.

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