Background In Customer Service

Posted by icelan direct on November 23rd, 2017

Our Team

Taylor Clark, Customer Service Manager

Taylor brings to Icelandirect a well-rounded background in customer service as well as administrative and marketing skills. Taylor holds a B.S. degree from Rutgers University in Exercise Science and Sports Studies. While attending Rutgers, Taylor competed on the all-girl cheerleading team, worked as a Fitness Assistant in the college gym, and served as a marketing intern, organizing and coordinating many of the school’s BIG 10 athletic events. Prior to this, Taylor worked 5 years at Lake Beverage Corp, an Anheuser-Busch Distributor, helping in the administration, warehouse and marketing departments. Taylor has always had a compelling interest in the health and wellness arena and has competed in several figure and fitness competitions. She is active at maintaining health and wellness as part of her everyday living.

Freddy Calis, Production

Freddy brings to Icelandirect a wide variety of skills in warehousing, production, and sourcing. With his experience in the nutraceutical industry, Freddy helps facilitate day-to-day operations to ensure the highest industry standards are met. Over the years, Freddy has developed fruitful relationships with many raw materials and component suppliers. At Icelandirect, he utilizes these relationships to help provide customers with the highest quality products at an affordable cost. Freddy previously worked at Archon Vitamin, a supplement manufacturing company, working his way up from warehouse staging to purchasing and then to working in all areas of the supply chain. Freddy Studied at Bergen County Tech in Hackensack, NJ.

Angie Tabora, Quality Control Manager

Angie is experienced in lab testing, quality compliance, and quality assurance. Having significant experience in previous positions with pharmaceutical and nutritional supplement companies, she is fully versed in implementing and maintaining strict controls, scheduling, and analysis throughout the production process. At Icelandirect, Angie ensures that the products we produce for our clients meet or exceed the highest industry and regulatory standards.

Sarah Pierre, Accounting

With a history in accounting and finance, Sarah adds a well-rounded skill set focused on numbers to Icelandirect. Her experience includes bookkeeping, financial analysis and contract data management. Her duties at Icelandirect include analyzing vendor invoices, recording customer billings, credits and vendor bills, issuing payments, preparing monthly bank reconciliations as well as a host of other fundamental accounting tasks. Sarah holds a Bachelor’s degree in Business Administration from The College of New Jersey.

Kale Evans, Print Production

Kale was the founder of KEX Consulting which specializes in Internet marketing, SEO, paid search, cost-per-action campaigns, web design, and ecommerce solutions.  He was instrumental in the success of Brazilian Basics, Brazilian Acai and Boomer Berry DRTV campaigns. Kale has a B.S. in Marketing from University of Missouri-Columbia.