A Risk Management Company helping Retail and Online Merchants

Posted by Apoorv Joshi on December 5th, 2017

Chargeback Expertz is a Detailed Risk Management Company helping Retail and Online Merchants. Chargeback Expertz’s system is designed to defend the eCommerce Business against all types of Fraud and Threats. We approach our work as a long-term focus. Chargeback Expertz provides Pre-Chargeback Alerts which act as a notification prior to a Chargeback. This service has tremendously helped merchants stop and manage their Chargebacks and Disputes. Chargeback Expertz manually generates responses to merchants Chargebacks, following the rules and regulations defined by Card Networks.

Chargeback Expertz highlights insight to your business, allowing you to focus on your business and not the “drama” behind the scenes. Built around top executives from every part of the industry, the Chargeback Expertz team has one of the widest knowledge bases out there. Our management team works closely with every client to ensure success for years. If you remember but one thing about this industry, remember everything is built on relationships. When you find good people to work with stick with them and grow with them.

Representment:
Chargeback Expertz uses both automated and manual means to dispute a chargeback that was issued unfairly, in error or done by the consumer with intent to deceive the merchant and its bank (also known as friendly fraud).

Chargeback Prevention Alerts
This means information on Disputed Transaction that Chargeback Expertz distributes in an attempt to intercept confirmed and submitted by the bank

Confirmed Disputed Transaction
This means a transaction for which it is known that the transaction will be disputed by the cardholder

Data
This means information on Confirmed Disputed Transaction that includes, but is not limited to:
1. Card Number
2. Transaction Amount
3. Date and time of Transaction

Participating Issuer
This means a card issuer that has agreed to provide Chargeback Expertz with Data on Confirmed Disputed Transaction

Outcome Information
This means the result of an alert provided to the merchant which includes:
1. The result of Account Suspended
Shipment Stopped, Transaction Refunded, Order Previously Cancelled, Too Late, or Other.
2. The date and Time of the Response
3. Additionally optional relevant information about a transaction
4. Any other commentary as it specifically relates to the outcome of the transaction.